New Tokyo Sushi

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Reviews

1. Fen ★☆☆☆☆

   Terrible experience. Our order was missing several items, they served us meat in the spring rolls and dumplings even though we ordered an entirely vegan meal, and the doryaki + mochi were frozen rock solid. We are unable to get a refund through Uber because we are unable to provide pictures of the missing items - avoid.

   almost 3 years ago
2. Tamara Carrillo ★☆☆☆☆

   Horrible food!!! We ordered 2 Ramen and a Pad Thai, and the Ramen wasn't Ramen, and the Pad Thai, wasn't Pad Thai. I spent 12£ in the Pad Thai for nothing and I had to throw it away. Tasty really bad. And the conteiner of ''Ramen'' came broken, both of them. I don't have more words to define this horrible food... So disgusting

   almost 4 years ago
3. Sarah T ★☆☆☆☆

   Terrible service. we have ordered from this restaurant several times, the food is good but the delivery is always terrible. Ordered our food with an estimated delivery at 12.50. Food was late so we we called, wait another 20 mins, called again, another 10 mins, after that the line was constantly engaged. The delivery driver called but hung up on us twice, still no food. After leaving to search for the driver we eventually had our food at 2.21pm!

   almost 4 years ago

1. Moonlight Raindrops ★★☆☆☆

   Was very excited to order but disappointed with what I recieved. Ordered a strawberry and cream, chocolate, and mango mochi, with soufle cheesecake and doriyaki. The mango mochi was icecream not normal mochi. This should be made clear on menu. The cheesecake was a very small slice and tasted quite lemony and not fluffy and smooth like it should. I think it should say clearly that mango mochi is icecream mochi and cheesecake has lemon, as I would've ordered something else. It's also a bit pricy for such small sizes. For £2.50 for a single mochi it needs to be a bigger size ball.

   almost 4 years ago
2. Sophia Enyi ★☆☆☆☆

   AVOID THIS COMPANY AT ALL COSTS!!!!! I ordered £56 worth of food for the delivery driver to deliver my food to the wrong house despite the clear delivery instructions to call on arrival due to an error in the Uber Eats app not allowing me to put my address on the pin however, I put my address below and said delivery instruction to avoid confusion. After a conversation with the manager after an hour of waiting for my food, he had no customer service skills whatsoever and refused to even listen to my issue, the restaurant manager refused to take accountability, refused to refund us and refused to give us a number to contact Uber. Also, for 3 hours it said my order is still on its way, the rider clearly hadn’t confirmed it’s been delivered therefore I’d been unable to even contact Uber Eats for support or a refund but I will go ahead and do that now. Absolutely disgusting on the restaurants part as it was for my sisters birthday dinner and our first time ordering. Furthermore food delivering to the wrong address during a pandemic is also an issue which they are refusing to take serious. Wish I saw all the 1* reviews here before I decided to order. They need new management, and the current manager should really reconsider if customer service is for him. UPDATE: No refund was offered over the phone, you have phone records so that is a blatant lie on your part and disappointing you will lie to cover your back rather than admit your faults and are still refusing to take accountability for the fact that their driver didn’t follow delivery instructions to call on arrival which is also part of Uber Eats policy to attempt various forms of contact with the customer. If you can’t provide that service, leave the industry for real restaurants with real hospitality staff and not untrained rude staff :)

   almost 4 years ago
3. Zhivko Dragostinov ★☆☆☆☆

   Really? £30 for a plater a bit bigger than my hand and 8 dumplings. The plater fo your information contained 20(!!!) pieces. Overpriced, the taste is bland, size ridiculous. This was supposed to be a dinner for 2. It's not enough even for 1 person.

   almost 5 years ago

1. Nicki Green ★☆☆☆☆

   I chose my dishes to the value of over £26 and thus reached the amount for the 15% discount. However, when I went to check out, I saw that my total was now more than £40 for the ‘Small order fee’. Nothing on the app or website forewarns you of this. Totally unacceptable. This was not a small order. Guess what? I cancelled. I will never order from this rip-off restaurant again. Greedy people. Stay away.

   almost 5 years ago

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