Despite booking a room more than 6 months ahead & confirming an early check in, the hotel called us the week before to tell us they were overbooked. We had to scramble to book an alternative that they recommended for us; it was terrible.
What can i say about our wedding here on 29th July 2022..wow ..amazing. magical..best day of our lives..we booked 2 years ago and due to covid it was pushed back..during this time the hotel had new management and we had seen a couple of negative comments so called and asked for a meeting..all our worries were talked through and we were put at ease..then we booked an appt to meet the new wedding planner pippa 2 weeks before the wedding and knew instantly that she was totally on the ball..she did not let us down her communication was fantastic and she did everything possible to make our day so special..we had no hiccups and everything ran like clockwork. The only slight niggle would be the queue for the bar but we did have a large wedding so maybe at the next large wedding another bar team member would help..but all in all our day was perfect and we wouldn't change a single minute of it. The team worked so hard and made our day special. Thank you to all the staff
This was a Fathers Day/80th Birthday Meal booking for 19/06/22. Called over a month ago to see if we could book a table for 10. A Staff member explained they were shut for refurbishment but didn't know if they were doing Fathers Day and said someone would call me back. No one called after two days, so called them again. A Staff member again couldn't confirm my booking, but did call back to confirm a table was indeed reserved. Called Monday 13/06 just to check as nervous about it not being open last month. Again i had to get a call back as nobody seemed to know. Received a call back from a staff member who apologized they had cancelled the event due to lack of bookings. I had a week to now find something suitable for a party of 10. Luckily i managed to get a table at an Italian Restaurant we use regularly. Phew! What can i say, but not a pleasant experience at all, when do you think they were going let me know, or were we all going to turn up Sunday and find the restaurant shut. Poor, Poor!
Being charged £15 for extra & unsuitable bed for my 1 y old is something overwhelming... Not mentioning that most of "entries" elsewhere in UK are free for babies, whatever is a museum, attraction park, hotels etc. The worst part we have been told to pay at the reception when checking-in, like a very last minute with no choice (+you just want to settle your baby after a long way), despite having it booked way ahead and asking if there is a change to get travel cot in a room. And receiving the confirmation email, like yes, all good, no problems at all... The positive note goes to receptionist, great customer service, thanks
I think it is fair to say our wedding was a slightly mixed bag - but overall more positives than negatives. The day and night itself went very smoothly, in large part thanks to Katie and Abby's hard work and organisation - massive thanks to them. The waiters and bar staff were all friendly and helpful, and it was a fantastic wedding for everyone who attended. In terms of negatives, the Groom's party got ready in a hotel room that wasn't being used - but you would expect the room to be in a better state even if no guests were staying there. Lipstick on the wall, floor and even on the toilet paper. The toilet seat was completely broken which wasn't a pleasant surprise. For guests who stayed over on-site at the hotel, the experience did not live up to the price they paid. Several guests struggled with how cold the rooms were, even with the small radiators provided. The air con units were broken in the breakfast area meaning it was so cold you could see your breath in front of you - multiple radiators were brought through to help but that caused the lights to cut out so we ate breakfast in the dark! Ruby, the waitress at breakfast, tried her very best in challenging circumstances, going above and beyond to ensure the guests were comfortable. Khalid took some money off the bill but it wasn't the best note to end the wedding on. Overall we have a lot of fantastic memories to look back on so thanks to the team who did make it a great wedding. We just wish the rooms and breakfast had been a better experience.
Arrived yesterday for our Christmas lunch at 1.30pm.. Food was lovely! Cooked very well... I think the heating should be turned on in the toilets because it was a very cold day.. Waitress was very rude when I asked her for some Tin foil so I could take a couple of slices of Turkey home for my lovely dog! I was told that I wasn’t allowed.. Obviously I was very annoyed after all I paid for it... I of course told her this, and she then told me to hurry up so she could take the plate.. So so rude! She clearly has no waitress skills, and certainly not customer friendly.. My friend complained to the manager, quite rightly so... £95.00 per head is a lot of money to pay to be treated like that..Suggest the management train their staff to be POLITE and CUSTOMER friendly....
My daughter booked her wedding here as she wanted an all in package. Everything was going smoothly until the last month before the wedding day. The hotel contacted her asking for the balance to be paid as her account was £7000 short. My daughter explained that it was paid months ago into the account THEY emailed her. After a few hours they called to say the hotel email was hacked and my daughter and another brides details had been compromised. We put a claim in with the bank and told it would be sorted within 15 working days. This would take us a day after the wedding. We had a meeting with one of the owners to see what could be done. The hotel took NO responsibility and were told the balance needed paying within 7 days. They would not extend the payment even though they are the ones that got hacked. The family managed to pay the money for her so the wedding went ahead. On the day it got worse. The bar staff couldn't even pour a pint, in fact several guests ended going behind the bar to do it for them! The reception staff were rude to guests trying to book into the rooms and when they finally got in they were dirty and unclean, some had broken furnishings and one had a broken toilet flush button with tape over it. When mentioned to the one of the owners he got extremely rude and arrogant. He called one of the guests a lier and threatened to call the police. The three course meal took over 3 hours to serve. It took 40 MINUTES to serve the starters then 45 to serve the mains. Some guests had to leave before dessert as they had other commitments. When we asked why it was taking so long we got a sarcastic response off one of the staff. When the dessert a finally came it was the wrong one. Due to the time it took to actually get it we just accepted it. After the meal my son went to the bar to get a drink and one of the staff offered him drugs. When he said no they asked him not to tell the manager..... We did. Katie the wedding arranger did her best but the owner we dealt with was arrogant and delusional, definitely in the wrong profession. Weddings are hopefully a once in a lifetime occasion. Please do not trust this hotel with your special day.
A nice little family owned hotel. The rooms are all on one level in a separate annexe. They are clean and modern with a decent level of finish. The hotel is situated in a beautiful rural setting with good access to main arterial routes. The staff are friendly and helpful and the food is if a good quality with decent sized portions. Al in all no too bad
The Granary Hotel & Restaurant is located at Worcester Rd, Shenstone, Kidderminster DY10 4BS, UK
You can contact The Granary Hotel & Restaurant at +44 1562 777535
You can find directions to The Granary Hotel & Restaurant by following this map link