I’ve just received my order and two items arrived in unacceptable condition. The crisps packet is badly crumpled and has holes in it that look like pre-delivery damage, possibly even bite-like marks. It’s not safe to consume. On top of that, the Lipton iced tea is out of date (June 2025).
Food always fresh and well presented. Staff very nice. Very clean
i visited Subway at Brun Cross recently and my experience was awful from start to finish. Everything that could go wrong, did go wrong: First, I waited ages even though there weren’t many customers. The staff seemed uninterested, chatting among themselves rather than serving. When I finally got to the counter, the person taking orders was rude and impatient. I asked for a simple modification (no cheese), and they acted like it was a huge bother. My sandwich was made carelessly — the ingredients weren’t fresh, some were missing, and the bread seemed stale. On top of that, it wasn’t toasted properly even though I requested it. The hygiene was questionable: the counter was messy, surfaces weren’t clean, and I saw a staff member handle raw meat then touch vegetables without washing hands or changing gloves. I paid what felt like a premium price for a disappointing product that didn’t match their menu photos or my expectations. When I told them about the issues, I got zero apology or any kind of effort to make up for it. In short, the Subway at Brun Cross has terrible staff attitude, poor food quality, and doesn’t seem to care about hygiene or customer satisfaction. I won’t be going back.
Ordered for delivery, expected time going up not down. A Sunday teatime, sure not busy! 2 phone calls later, 1st, 2 mins away, 2nd, 20 mins later it's not going to be long, still no sign of it so cancelled order. BEWARE IF YOU USE CHAPELTOWN SUBWAY!!! You've been warned, your choice but we certainly won't be using them again.
Awful staff was rude to my daughter and the food was shocking I the phoned up at 6.55 and the female that was on duty was sooo rude she put the phone down on me I then called back and politely asked for her name and her answer was " You can't speak to me like that" and I only asked for her name so I don't know what she was implying but I have the call recorded for proof but the food was squashed practically NO salad it's was disgusting!!!! WE WONT BE GOING THERE EVER AGAIN I wanted to give -5*
Never visiting again, Incorrect meat portions given on sandwiches the last few times I’ve been . A foot long spicy Italian should have 10 pepperoni and 10 salami. I’ve ordered one and it has 5 pepperoni and 6 salami. I guarantee if you order from here you’ll be short changed on your positions. And The whole place feels dirty the way it’s crammed between a post office and a disorganised shop
Worst customer service possible, waited over a hour for food and told this is normal
Me and my younger friend went in to look at the menu. We changed our mind and said we were just looking. After this, a man that worked in the premier section came up behind us and started saying ‘nice tasty sandwiches’ we then politely declined to him then saying ‘come on you can choose what you want. Change your mind’ I then walked out towards the door and he kept persuading my friend. To the point where she was too uncomfortable and walked off.
Subway is located at 2 Burncross Rd, Chapeltown, Sheffield S35 1SF, UK
You can contact Subway at +44 114 257 6969
You can find directions to Subway by following this map link