During my visit the staff were really rude. Not just to me but to everyone. They where running around each other getting orders done, no organisation, no communication and my order was left to go cold
Visited at 5pm on a Friday. The staff member with red and black hair was incredibly rude throughout our visit. While making my sandwich, she was loudly chatting with another employee instead of paying attention to customers. When it was my partner’s turn to order, she didn’t say a single word to indicate she was ready—she just stared at him as if he was taking too long, then pulled a face. For the rest of our time in the store, she continued her loud conversation with the same colleague, showing no regard for the customer experience. Really disappointing service.
The Gehrkin king walks among us! I’m a big fan of gherkins, so when getting my sandwich I asked for extra. The man serving me, this king among men, put so many dammed gherkins in my sandwich I had an out of body experience. Best sandwich of my life, the most gherkins I’ve ever seen in my life, this legend, this artist who crafted my sandwich, I wish to thank you. My life will never be the same again! I rate the sandwich and his generosity 5000 out of 10
They totally mixed our delivery. No meat, wrong sauces, olives and jalapenos in sandwich where they should not be. Think two times before order from here
We went just before closing and ate in, super clean bright and tidy, ordered a salad and 6 inch sub and both were fresh and tasty. Due to the time of our visit we were the only people in when we arrived so we didnt have to wait for our food. The staff were pleasant and friendly - normally avoid as its always so busy but will definitely return later in the day when quieter as its closer than the Eccleston one and open later.
Asked for it toasted and it wasn’t and was stone cold when delivered (I ain’t blaming the driver as this was clearly cold straight away). Asked for extra cheese didn’t get any. The footlong wasn’t even cut. Looks as tho my 5 year old niece had prepared this. Only eaten due to not eating in the past 24 hours. Ask yourself this..would you be happy receiving something not remotely to what you asked for?..no don’t think you would so why’s it acceptable to send poor standards of food to us GOOD paying customers
Nice staff and nice food. However getting to the point of avoiding as staff priorities are online orders. You think you're 2nd in the queue and 20 minutes later realise they have 5 just eat orders that 3 of them are working on. Feel sorry for staff really, not their fault, expected to work 2 jobs in one as Subway are too tight to open a separate online orders counter/unit (away from a busy shopping centre) and staff it. The just eat drivers sit all day blocking mother and baby parking spaces and littering the carparks.
Staff seem totally unconcerned about the satisfaction of customers. No recommendations to upgrade or add to order. Very poor choice on the menu with far fewer choices.
'Sandwich artist' what a joke. Wasn't offered any sauce it was already wrapped up before we had chance to ask. My wifes steak and cheese had no cheese. Its a joke this place. Rushed with no care at all.
Subway is located at Unit 6B, Ravenhead Retail Park, Linkway W, St Helens, Saint Helens WA9 1JF, UK
You can contact Subway at +44 1744 750528
You can find directions to Subway by following this map link