The Grill - Staines Restaurant in Staines, Staines-upon-Thames

Reviews

1. Have You Washed Your Hands? ★★★★★

   Great food. Very happy with the delivery via Uber Eats for my poorly friend. The gentleman who answered the phone is also polite and pleasant. The staff read the notes and made my friends day, by writing something nice on her wrap packaging. Thanks guys. My friends family will order again from you in future as i'm not personally in the area. They like your food. The delivery arrived hot and the food was tasty.

   almost 3 years ago
2. Rachel Mcilhargey ★★★★★

   Amazing place. The staff are lovely. One of the guys always has a conversation with me every time I go in there and asks about my day. He’s so friendly and sweet. Food is really good. Never had a bad experience with them and I go here quite a bit because it is amazing. Would definitely recommend

   almost 3 years ago
3. Ian Ford ★☆☆☆☆

   Can't tell you about the food, didn't end up going in due to seeing staff in the shop cooking with tops off. Chest hair with your chicken, lovely.

   almost 4 years ago

1. Salma A ★☆☆☆☆

   I ordered a doner which was not fresh, the salad was a few shreds of capsicum the rest was all brown gone off lettuce. I called for a replacement which was promised. 1 hour later, no food, l called again but no answer. I called 4 hours later and someone picked up. He said you'll get the food in 10 minutes, at that point l didn't want lunch at 4pm so asked for a refund and was told I'd get a refund. Upon asking how the refund will be paid the guy had the cheek of hanging up on me. Giving him the benefit of doubt l called again but no-one picked up. I have never seen such rubbish customer service in my entire life. The staff are so rude and unethical. I'm surprised this takeaway is still open, I'd have given them zero stars if I could. It should be shut down. Will never order from here again it's an absolute joke.

   almost 4 years ago
2. Nadia Pokora ★☆☆☆☆

   I DO NOT RECOMMEND WITH ALL MY HEART !!!!!!! 3 HOURS WAITING FOR FOOD AND IT IS NO STILL !!! The person who picks up the phone from the given number said twice that the supplier will be in 10/15 minutes, the third time I called asking how long to wait, no one answered the phone anymore. Total disapproval of the customer, if it was about me, would not be a problem, as the children were waiting for food, and at this point I ordered pizzas from the nearest restaurant, because we are hungry !!!!! I DO NOT RECOMMEND

   almost 4 years ago
3. Iryna Julius ★★★★★

   Very tasty food. So glad I stopped here for a quick bite. Staff friendly too.

   more 6 years ago

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