Rude Lounge & Bar

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Reviews

1. Jay Patel ★☆☆☆☆

   Order or attend at your own peril, after all, it is called Rude and you know what they say, if the cap fits... I visited Rude twice this year, both times the experience was the same - very good food in the restaurant, coined with appauling service with an attitude. My wife and daughter ordered dinner for me as they were on summer vacation. Food arrived and was absolutely abismal. Lamb samosas were stodgy and lacking in mince substance. Garlic naan was tough, uncooked in many areas and tasteless. Butter chicken smelt of strong tomatoe sauce as soon as the lid is opened. It tasted far worse, lacking any type of Indian flavour. I persued the natural course of action, called the restaurant to complain. I would have left it at this if they had provided an apology. A chap called Mo answered. I ask him if I can speak with the owner or a manger. He said 'no one is here'. He asked what the issue was. I told him about the unauthentic food. I asked him if the chef is the owner, he said 'yes'. I then asked him why he is not being truthful as the chef is there, thus the owner is there. He told me the chef is busy and will call me back. Chef/owner Sunil Dhankar calls me. Already sounding like the name of his establishment, he asked me what the problem was. I explained that the food I recieved was not good. He proceeds to shout at me and argue, stating that food he delivered was the same as served in the restaurant. This was not addressing my point and I ask why he is shouting at me. He continues to shout.... I respond by telling him that I will leave a review. "Leave a hundred reviews, I don't care " was his arrogant response. He continued to shout down the phone and told me "don't order from here again". This man is an award winner for aweful customer service and I question if he should be investigated for being a risk to the public. Nevertheless.... If you want great Indian food in Hatch End, walk accross the road! Avoid Avoid Rude Lounge, they are extremely rude and the delivered food is extremely bad.

   1 year ago
2. PJ (TamilLad) ★★★★★

   Amazing customer service, this is first time I’ve ordered this fantastic restaurant. I’ve ordered pullao rice, daal makhani, butter chicken and seekh kebab it tastes absolutely delicious it never disappoints. I’ll be returning to this restaurant. 10* review

   1 year ago
3. Moni Nagy ★★★★★

   Excellent service, very professional with helpful staff. The food was delicious and served promptly alongside a variety of drinks. Information concerning the allergens was provided. Strongly recommend the cocktails.

   almost 3 years ago

1. Doreen Tait ★★★★★

   Fusion 381 has become our number one choice as we have dined at quite a few restaurants in the area. From the moment we walked in the staff was at tentative and welcoming. The decor is amazing with its bright but so low level atmosphere leaving you with a relaxed, chilled feeling. We all as a party chose a selection of food to try and we could feel it was cooked with care with full flavours and there wasn’t a dish we didn’t throughly enjoy from starter to dessert an amazing experience.

   almost 3 years ago
2. Sanjay Pattni ★★★★★

   Undoubtedly an awesome experience especially when my visit was less than only 3 weeks after this place opened. We had Squid rings, Fusion wings, Croquetas de Jamon, Okra, Veg Dimsum amongst other dishes. A wide variety of cocktails also available - Asian pear Mule, Gingerbread Daiquiri and many more. Service was wonderful as all the team were quite friendly and knowledgeable. Thanks very much for your hospitality Keeley, Farit & of course the owner Manish.

   almost 3 years ago

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