Fitou's Thai Restaurant Thai Restaurant in London

Reviews

1. Lucy Woo ★☆☆☆☆

   I was invited to a friend’s birthday dinner at Fitou’s Thai Restaurant, expecting a nice evening of good food and celebration. Instead, we were met with rushed service, rude staff, and complete disregard for customer experience. From the moment we sat down, the staff pressured us to order immediately, barely giving us time to settle in. When we asked for a few extra minutes, we were rudely told that we only had the table for two hours—something we had never been informed of when booking a week in advance. If we had known, we would have chosen a different restaurant. As more guests arrived, the pressure only got worse. The waiters pushed us to order quickly, which led to mixed-up meals and ignored dietary preferences. When we tried to clarify the mistakes, the staff refused to fix them and even blamed us for not reading the menu fast enough! The worst part? The birthday cake. We planned to celebrate properly, but before we could even cut the cake, the manager came over at 8:00 PM, demanding we pack up. We tried to explain, but instead of letting us enjoy the moment, they rushed the cake out—only for it to arrive damaged and misshapen. It was obvious the staff had handled it carelessly in the back, completely ruining something that had been made with love. Seeing the birthday girl in tears was heartbreaking. By 8:15 PM, the manager was standing over us with the card machine in hand, basically forcing us to pay and leave before our time was even up. The entire experience was stressful, disappointing, and completely unacceptable. I wouldn’t recommend this place to anyone. Terrible service, rude staff, and no respect for their customers. Stay far away.

   almost 6 months ago
2. Sweata Pradhan ★★★★★

   We ordered the egg fried rice, Peking duck, Panang curry, Tom Yum soup, larb salad, and papaya salad — and everything was absolutely delicious! The flavors were rich, authentic, and perfectly balanced. The Panang curry was creamy and fragrant, the Tom Yum had just the right amount of spice and tang, and the duck was tender with crispy skin. Even the salads were fresh and vibrant, a perfect complement to the warm dishes. The service was decent, though not particularly attentive — nothing bad, just could have been a bit more engaging. Overall, though, the food more than made up for it. Definitely worth a visit if you’re craving flavorful, authentic Thai cuisine!

   almost 9 months ago
3. dee F ★☆☆☆☆

   I ordered takeaway from here yesterday as I fancied Thai and used to love the food back in the day when it was number 1 cafe but moved away. However, the chicken wings I ordered were not to standard and didn't appear freshly made, so we didn't eat them. I rang straight away to complain about the wings and was told they would refunded if I brought back but I didn't in the end as I was tired. The mussels in the yum talay didn't look great, so I only ate one and decided not to risk the other two. I also have an upset tummy this morning and assume it may be the food as that's the only thing I had yesterday evening. Update: I emailed the restaurant with pictures requesting a credit for two items to use in future but didn't get any reply.

   1 year ago

1. U F ★★★★★

   Starters and main dishes were ready within literally 5 minutes of us ordering and the food was DELICIOUS. I don't often five 5 stars but this place really deserves it. The starter soup (Tom Yum with Prawn) was nice, but the Green Thai Curry (n.43) was the best I've ever had. I had it with Jasmine rice. It was super flavourful and you could really taste the ginger, lemongrass, chilli etc. It was sweet but not too sweet. The spice level for the hot one was just right. 10/10 The neighbourhood was quiet and the restaurant itself has large windows that let in loads of natural light. The view of the park next door is lovely as well. The decor inside was pleasant. The table was a bit sticky but they did wipe is straightaway as soon as we let them know.

   1 year ago
2. Juyong Kim ★★★★★

   I ordered common south-east asian dishes and they were so authentic and yummy.

   almost 3 years ago
3. Dylan Dundas ★☆☆☆☆

   I visited this restaurant with a friend who had highly recommended this venue based on previous visits and commended it across the years as offering authentic Thai food in north west London. Upon arrival I was greated by someone who I assume is the owner who immediately quipped “your a bit late aren’t you” hardly an inviting welcome however in his defense our party of 3 did arrive at 9pm on a Sunday (I still have never received a less welcoming greeting despite attending venues that are closed or no longer accepting orders) After the cold and dismissive greeting we were seated at a table which had an exceptional view of the family’s front room. Whilst this area was visible and accessible from the restaurant it is most definitely a private area and what I can only describe as their front room. I drew this conclusion due to the myriad of screaming semi clothed children running about chased by a woman (again assuming) which I believed to be the mother. To complement this exposed living area showcased in not only the dining area but immediately visible from the reception there was various bags of shopping, toys, bottles and water and odd bits/objects that I would best describe as rubbish. Whilst this is not a review/attack on how one keeps their house - I would expect that a restaurant of this stature and longevity would at least install some curtains - not only to have privacy but also to assure diners that you are a welcome guest and not a sore thumb just outside their living room, upon which they are eager for you to leave so they may go about their business uninterrupted - again this is my perception based on the feeling I received upon my visit. Despite the lackluster welcome and bizarre arrangements, I was looking forward to the food. Having travelled extensively throughout south east Asia and visiting Thailand in excess of 5 times, I have an appreciation for this cuisine. Again given experiences and dining in Thailand it is often the worst looking/least hospitable restaurants that serve the best food. This is why I was more than willing to dismiss the immediate red flags. Amongst the table we ordered a load of dishes ranging from green curry, red curry, fish and a few starters. The food took a while but that is ok. What was most mortifying and lead to me leaving this review is this - what I can sadly only describe as- an awful/disrespectful excuse for Tom yum soup. As mentioned previously I was more than open to disregard all other apprehensions in anticipation of amazing authentic food. I simply ordered the most famous Thai dishes - Tom Yum Soup & Thai Green Curry. I understand that perhaps this may sound spoilt as I have had the experienced authentic Thai food many a time, but what was most surprising and disappointing was the very lackluster Grey soup that was presented to me masquerading as Tom yum. Please see picture; Due to the poor recipes/“creative licence” adopted by this restaurant and the inhospitable serve techniques, further concreted by the bizarre, somewhat unhygienic and most definitely unprofessional layout of this restaurant, I will not revisit.

   almost 3 years ago

1. Faisal Sayeed ★★★★★

   Undoubtedly - London's best kept secret. Was my wife's wedding anniversary - and she wanted something new but not lavish. And was stuck on Thai. Did some research as have been utterly disappointed with our usual joint (Spicy Basil - Kilburn) - and boy, was I pleasantly surprised. Kelan and team do an amazing job. Very welcoming and attending to each and every guest - and some of them were so regular that they knew them by name. A lovely local neighbourhood sort restaurant. Even before the food arrives - the entire atmosphere gives you a happy feel. Food was amazing - cooked to perfection - everything we had. Even the dessert - Banana Fritters with Ice Cream. Our little one left happy. Even if the place is not lavish - its unique. Perfect to a semi-business kind of meet as well. Your guests would be certainly impressed. Keep it up folks.

   almost 3 years ago
2. Thomas L ★★★★★

   A Thai restaurant near my office with a very wide menu of Thai dishes and some Malaysian dishes too. Always tasty and a friendly welcome from the owner when he is around.

   almost 4 years ago

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