The service was shocking, with one sandwich being forgotten (which is fine) and extremely rude attitude when we pointed out that it was forgotten. Hash browns and waffles fries were done first, left wide open on the side meaning they were cold when we got them. Sauce was left out and hash browns were 6 when we payed for 9, but after the response when we pointed out we were missing a sandwich we were scared to ask for it to be corrected. Didn’t ask for tomatoes but had them on my sandwich, instead of the red peppers which were requested BUT NOT PRESENT. Very disappointing.
Sarah-Jane Lee★☆☆☆☆
Considering the relatively newness of the Dobshill Subway outlet, it has managed to build an incredibly poor reputation. I wasnt aware of this publically until my last visitation which fuelled my blood to boil and resulted in my exploration of online reviews. 72 one and two star reviews WOW!
I have personally encountered several unfortunate situations with the so called Sandwich Artists at this particular establishment. The non existent customer care approach is worthy of an award.
I have highlighted many concerns regarding stale wraps, soggy wraps, wraps not wrapped and we are all familiar with what a wrap shape looks like apart from the members of this team! Ive had management disregard my claims when presented to them over the counter.
I have been unprofessional mocked in front of customers. You are greeted with animosity, grumpiness, aggresiveness, they are certainly the most unfriendliest of people. I feel like Im an inconvenience to them especially one particular young lady, so much so that if I see her I immediately direct myself to the warmth of the neighbouring shop.
I have been told on several occasions to use the self order platforms when I personally wish to place an order over the counter, as I have particular requirements that are not available through the complicated self order method, which is also time consuming and as a rushing professional I havent time to argue with technology. Subway has a policy that ordering can be done over the counter regardless of the machines. A policy the team disregard.
Consequently I have removed myself from the store on several occasions and walked a few steps next door to the most happiest, friendliest customer focused Greggs outlet. The team at this store in Dobshill go beyond perfect service and should be commended for their service to making a customer feel worthy. 3 cheers to the whole team.
Needless to say I have given the Subway outlet many opportunities to prove their worthiness of my custom, but the last visit was a step too far and was the last.
In light of reading the publics opinions of this franchise I am attempting to escalate the issue to see if a review could be done of the store which I frequent 3 or 4 times a day.
Considering the Dobshill Kays services are a high traffic operation and the store is sandwiched between a fabulously friendly petrol station/Londis and an Amazing Greggs, well done Subway you are doing an amazing job at letting the Kay Group services down.
I am sure we will all toast to a more pleasant experience hopefully at some point in the future. Lets hope someone takes ownership of the issues the public have raised online. Cc: Kays Group Head Office
Hannah Made a Video★☆☆☆☆
Really poor experience today.
Salad box is pretty much empty.
I come regularly but never have I had a box so empty before.
The woman who made my husbands sandwich had to be asked by him to spread the salad across his sandwich instead of placing the ingredients on one side of his sub.
Charlotte Allen★☆☆☆☆
Rubbish. Asked for a wrap, we all know what a wrap looks like don't we. Apparently not the lady who works at this subway. She made what can only be described as a small square, with about 3 slices of meat. If she were to cut it in half (which she didn't) it would have been two thin strips of food. Oh and she was training a new guy. She also tried to argue with me when I corrected her on the other part of my order. Don't bother!!
sharon sherlock★★★★★
Food is lovely
Service is very quick
Staff seem friendly
Rebecca Robinson★☆☆☆☆
Took over 2 and half hours to arrive, phoned 3 times and I'll advised each time. Sandwiches turned up half stale and stone cold.
Phil Shaw★☆☆☆☆
Had me standing around for 10 minutes before telling me they have no ham, tuna, pepperoni, etc etc. Total waste of time and won't be returning.
Annemarie Estlick★☆☆☆☆
Worse subway ever for service not the staffs fault they both worked extremely hard however only one serving the queue at a dinner time rush, whilst the other did delivery orders, at one point 12 in the queue with numerous not bothering to join it and also people giving up and leaving.
I was in the garage for 30 mins just to get a sandwich which is not acceptable. Greg's must love being next to them as they got a lot of business from people who took one look at the queue and went for the quicker option.
In my opinion why do delivery service if you haven't got the staff to accommodate the business in the shop.
Both girls deserve a pay rise.
Charlie Schofield (PapaScho)★☆☆☆☆
We ordered 1 hour and 20 minutes ago and we've had numerous pings to say a driver is picking up food then assigning a new driver then picking up and then assigning again. Tried ringing and no answer.
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FAQs
What is the address of Subway?
Subway is located at Chester Rd, Dobshill, Deeside CH5 3LZ, UK
What is the phone number of Subway?
You can contact Subway at +44 1244 550218
How can I get to Subway?
You can find directions to Subway by following this map link
