The food was fine. However we ordered a tea and coffee at the same time. The food arrived. No drinks. When we asked we were told they were ready and would be with us. Still did not arrive after 25 mins of ordering. Requested a refund in the end. Not sure what was going on but it took the shine off for us.
Mac and cheese didn’t taste of cheese. The roast potatoes in the roast dinner were cold. Otherwise food ok. Shout out to Donna in the farm shop who cut my cheese to size - Google has turned off reviews for the garden centre, so I hope she is told how grateful I was.
I visited today with my husband and happened to get in a muddle whilst ordering. I explained I’d lost my brother yesterday and the lady serving was so kind and sorted out the transaction without issue and a smile. We had lovely sandwiches and coffees and as we left the lady found me with a slice of cake…. It was such a lovely thing to do and despite my tears I was so grateful that someone cared. Thank you, you helped me enjoy a few ‘normal’,hours x
Visited on a weekday at lunchtime, so it was busy but still lots of free tables. Ordered the Beer Battered Fish, which unfortunately was extremely greasy and left me feeling sick afterwards. I was only able to eat the fish inside as didn’t want to waste and removed most of the batter and left most of the chips which were also too greasy. Mushy peas had a hardened crust from clearly being left out for a while. Sadly disappointed as have eaten here previously.
Great restaurant and now every other Tuesday, they've added a little children's play area. A couple of tables where under 4s can colour, play with trains and bricks. I had a 50% voucher to use up and treated myself to a breakfast. Ordered it through the app and the service was quick, food was great too. In the summer, my eldest likes playing on the play equipment outside.
Mediocre food and painfully slow service. Cheap ingredients, cooked without care. If you are really unlucky, you might find a hair in your food too. Don’t bother!
Arrived to find ourselves at the end of a wholly unacceptable queue - even at lunchtime (Monday) No directions nor signage demonstrating a new methodology of queuing and ordering. Greeted at the entry point by a polite member of staff who allocated us a table and offered us a menu. Seems these days you have to order via a SQR code from the said menu or, queue (again) at a touch screen to order. Now this is not a new concept but given the age group of the customers, it’s extremely unlikely these demographics will have a grasp of what the younger generation take in their stride. We all need to move forward embracing technology as we age, I guess. So, ordered using the SQR code only to be told “drinks take longer as they are processed separately to food, so don’t expect them with your meal. Okaaaay. Customer focus at the forefront. NOT. So we opted for 2 tap waters as offered via the menu. Food arrived (without tap water as presumably this takes time to prepare) and it was tasty. No problems there. Having finished, we thought, time for a coffee.Ordered and they arrived within 10 mins. Not bad we thought until we asked where our tap water was. This time we were advised by a rather stressed and irritated member of staff it’s a DIY jobbie. Nowt on menu, nor when ordering that you have to go to a (unmarked point) to pour your own. Looking back, this eating experience isn’t going to ingratiate customers and make them feel welcomed to come back and enjoy the dining. Staff worked tirelessly against a system and process that was clearly devised by some individual/s pwho has zero knowledge of people, behaviourism or customer service. Go for the food, if you can survive the journey. You have been warned.
Don't bother. Expect to queue without the queue manager explaining anything to you apart from that food is a 25 minute wait, even if you are first for the lunch service unapologetically. Then expect to wait 45minutes. You can't even leave as you pay up front on the cafes app. When you get served expect for your food to come separately and with no cutlery and items forgotten.So frustrating as this used to be a garden centre staple that we all loved to visit, the restaurant cafe at the end of our visit. So disappointing .
Sadly we had an unhappy experience. On arrival we had to queue, unnecessarily, before we were allowed to find a table. Then we had to queue to order our food!, My friend, suffering with cancer and walking with a stick found this difficult. The food was delivered by very amiable, hard working staff. The seating comprised of many very large benches, that would seat large parties of people, not always necessary and a waste for 2 or 3 groups of friends! The spacious room, if rearranged, could cater for more people! The staff working in the restaurant can see the pitfalls, but cannot make managerial decisions. I suggest that those with the power, look and make much needed improvements to enhance the restaurant.
Like others it's pretty noticeable that service and products have gone downhill of late. Visited with a friend and ordered two cream teas by the app waited 15minutes but nothing turned up so went to the counter just wanted to check that out order had gone through as I had a email say it had but you never know and well it had not but these things happen so didn't think anything of it order at the counter and 10minutes later it turned up. Noticed pretty much right away that the two cream teas had no cream so just kinda pointed out and the staff member they apologized and said I will just get that for you 5min later a different member of staff turned up with some cream in little packets after opening them something didn't look right so looked at the used by date and it was two days out of date by this time we had been waiting 30min just to get two cream teas so we just drunk the tea left don't feel like I will be going back anytime soon.
Novell's Restaurant is located at The Polhill Centre, Gardening & Leisure, Sevenoaks TN14 7BD, UK
You can contact Novell's Restaurant at +44 1959 534212
You can find directions to Novell's Restaurant by following this map link
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