Mango

Photos

Reviews

1. Asif Aslam ★☆☆☆☆

   I am writing to express my disappointment following an awful experience at your Manchester Market Street store on Boxing Day. My family and I have been loyal Mango customers for many years, particularly at the Market Street branch. In fact, we have often made special trips to Manchester specifically to shop at Mango because the service has always been outstanding. Unfortunately, on this occasion, that standard completely disappeared. During my visit, I had a brief exchange of words with a customer who was extremely rude and aggressive towards me. That customer then complained to a staff member named Ava. Without speaking to me at all, asking for my side of the story, or showing any concern for how I had been affected, Ava spoke to me in an aggressive and patronising manner, as though I were a child being told off. She also stated that she was a manager, which left me questioning whether this behaviour reflects Mango’s standard of management. Hoping the situation could be handled more fairly, I asked to speak to another manager, Charlie, who has known my family for years and has previously been friendly and professional. However, I was left waiting in the store while Charlie focused entirely on the aggressive customer, making me feel ignored, undervalued, and deeply upset. My family, who were present, were also ignored and were saddened by the way we were treated. Over the years, I have spent hundreds of pounds at Mango and always believed customer service was a priority for your brand. Sadly, this experience has shown me otherwise, particularly at the Manchester Market Street store. As a result, I will no longer be shopping at Mango.

   1 month ago
2. Muhammed Habib ★☆☆☆☆

   I’ve visited this store multiple times and everytime It feels like no one works there, everytime I’ve approached a staff member they tend to not know what they’re doing. For a store like Mango this is completely unacceptable. The store is always a mess and absolutely managed like crap. Go to another mango don’t go to this one.

   almost 4 months ago
3. LPS ★★★★★

   I am a big fan of Mango everywhere. But this particular experience was excellent! Nathalie was so helpful and lovely. I tried a lot of trousers and finally decided to shop the model online as they didn't have it in store. She was so gracious even if I ended up leaving empty handed!

   almost 4 months ago

1. Hazara Khatun ★☆☆☆☆

   I visited the store on 31 May around 7.15pm, the lady that served me was south Asian, who lied about the delivery charge and given false information. She said it would be 3.99 for delivery when clearly on the website it is free delivery over £30. I am disappointed as she was aware I wanted a fresh handbag as the last one on display had a minor defect. When you are a sales assistant you should have a positive attitude and be happy to assist to the customers expectation. I will be contacting management personally.

   almost 8 months ago
2. victoria turner ★☆☆☆☆

   Extremely rude member of staff who was clearly more bothered about getting home than making sales to customers. Needs to reevaluate how she speaks to grown adults. I don't go shopping to be spoken to like a child and told off for doing nothing wrong. Bizarre customer service. Avoid

   almost 3 years ago
3. Meena Jethani ★★★★★

   Boxing day sale was amazing. Bought a lovely dress for £20

   almost 3 years ago

1. Sara Adam ★★★☆☆

   Why is the one Mango store in Manchester ridiculously small? Love this store but prefer to shop online since there’s hardly any clothes in the store!

   almost 3 years ago
2. Pauline Hibbert ★★★★★

   What a great place found the perfect shoe I wanted the young ladie was so very helpful

   almost 3 years ago
3. Nomi Ahmad ★★★★☆

   Nice clean store however a bit of a wait at the tills.

   almost 3 years ago

FAQs