Went in last week for a few cooking utensils and ended up spending £200 on shoes lol. The partners I spoke to were very friendly and helpful. Joshua who served us on the till was delightful! Will be going back whenever I'm in the area
We received excellent customer service from Maria who works with the sage coffee machines upstairs. Our coffee machine had recently broken a few weeks ago ,after 10 years . We was struggling without our morning caffeine fix so we decided to look for a new coffee machine . We had a look in a few places, without any luck .we usually visit the Trafford centre and decided to look in the John Lewis . We was looking at all the coffee machines and was approached by Maria . We explained what we was looking for and price wise . Maria introduced us to the sage coffee barista style machines and went through each of the models , in great detail. Maria then give us a live demonstration and made us both a coffee to try and it tasted amazing . We thanked Maria for her time and dedication to explaining everything to us and went away to think about it . A week later we came back and luckily Maria was working and we decided to buy it there and then . Since we brought this coffee machine home , we have had no trouble and enjoyed practicing the latte art . This is a great coffee machine and I would personally like to thank Maria at John Lewis , for her excellent service at this store . This is one of the best customer service , that we have received in a long time in any shop. If anybody is interested in upgrading or buying a new coffee machine . Please use John Lewis , in the Trafford centre , the customer service is outstanding. I am confident in using John Lewis for all my electrical appliances and more .
Love the quality streets pic n mix. Packed a tin full of toffee pennies as a special Christmas gift for someone. Great value and love the uniqueness. The jelly cats items are also cute. Odd vibe in the store as it’s feels like it’s about to close down as big empty/bland areas. Must say the staff are very helpful and friendly. I lost a bag in store and it was ready for me at customer services, there system works! Thank you.
John Lewis at the Trafford Centre is located over both floors of the mall. While it might not be as modern as other John Lewis locations, the store is clean and reliable and has a great selection of items ranging from technology to clothing and homeware. I particularly like their Stanley merchandise, as they have a variety of the cups in different styles and colours, and their Apple selection including iPhone, MacBook and AirPods Max, as well as their Amazon and Nespresso selections. The store has a café, toilets, and the facilities are certainly good. I would like to see more staff on the shop floor to offer assistance and perhaps a mini food hall (John Lewis also own Waitrose, so it could work) to make the store better.
John Lewis continues to deliver excellent service and quality. The product range is wide, well-curated, and always feels reliable, whether it’s home, fashion, or technology. Staff are consistently polite, knowledgeable, and genuinely helpful both in-store and online. Delivery is usually smooth and well-communicated, and their returns process is straightforward and stress-free.
Fab store. Great prices and products. Something for everyone.
The staff here are great, always go out of their way to help.
"The Place to Eat" (not!) Cafe has been redecorated since last here a few months ago. Unfortunately the customer service was terrible. Queuing took 15 minutes, limited seating, and dirty tables Only ordered coffees but these were disgusting with oat milk tasting as though it had gone off
Fantastic John Lewis store that opened 30 minutes earlier for browsing. Lots of things to see. This trip was for a coffee machine, we have been reading external and John Lewis customer reviews for a few weeks, but wanted to touch and feel them before investing. All the machines were out on display with clear labels showing the features of each. Staff were helpful and friendly and paid attention to our little 3 year old who also been telling members of the team which machines did and did not make lattes. We also liked the toy department, with our boy liking the Lego area where he could build.
John Lewis always seems to have great quality clothing and brands. We tend to shop online and opt for delivery, but when this option doesn't work for us, we will order for delivery to store. Great easy access spaces available right outside the separate enterance for collections only... Making it perfect for just nipping in and straight back out again, whilst missing all the husstle and bustle of the Trafford Centre. Staff seem very polite amd parcels arr licated rapidly. The store itself is vast.
John Lewis Trafford Park is located at Intu Trafford Centre, Peel Ave, Trafford Park, Stretford, Manchester M17 8JL, UK
You can contact John Lewis Trafford Park at +44 161 491 4040
You can find directions to John Lewis Trafford Park by following this map link