Runners Need Manchester Deansgate

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Reviews

1. Ben Wood ★★★★★

   Outstanding shopping experience. Big shout out to Lewis who went over and above to help me select running shoes. Highly recommend if you need advice on trainers.

   almost 3 months ago
2. Oliver Sandall ★★★★★

   I'm surprised by all the bad reviews here. Went for a gait analysis and running shoe consultation without an appointment and was seen to within a few minutes (granted it was Monday early afternoon, probably not the busiest time). Service was informative and friendly, I wasn't rushed at all. Would recommend.

   almost 6 months ago
3. riley stolk ★☆☆☆☆

   Went in and waited 20 minutes in an empty store just for someone to acknowledge me, guy working couldn’t even read UK sizing and brought me the wrong size multiple times, the whole store seemed as if they were annoyed by the fact they had customers. I understand why it was empty now, went to up and running just down the street and got helped alot better

   almost 7 months ago

1. Zoe Ormerod ★★★★★

   I went for a gait analysis today at runners need, we just turned up not realising they did actually have an appointment system, their next appointment wasn’t until later that day and the shop wasn’t busy at the time we went in so the guy happily did the gait analysis. I have never had one before and wasn’t sure what to expect apart from running on a treadmill, the guy who did the analysis was very knowledgeable and very thorough, he was very helpful and I felt confident he knew what he was talking about and felt confident enough to take his advice!! As it turns out I have been running in shoes that are 1.5 sizes too small, hence all the problems I have been having! I wanted to leave this review as there are so many bad ones and had I read these before I probably wouldn’t have gone there. Don’t be put off by all the bad reviews!!!

   1 year ago
2. Kamini Mahendran ★★☆☆☆

   Poor incredibly slow service. I waited for 20 minutes without any acknowledgment from the sales person. He seemed unable to focus on more than one thing at a time. It would have been easy just to acknowledge that I was waiting or see if I had a quick request. Same poor service in London. If I had had more time I would definitely have gone elsewhere.

   1 year ago
3. pauline ★★★★☆

   Great range of trainers and specialists footwear. Staff helpful and knowledgable

   almost 3 years ago

1. Guy Hornsby ★★★★☆

   Good service and knowledge. They know their stuff and while it's not a huge shop it's got a decent range.

   almost 3 years ago
2. J Doohan ★☆☆☆☆

   I came into Manchester especially for a gait analysis which never ended up happening as "we don't do that for trail running shoes incase it marks the treadmill or damages the shoes." Fair enough - so put me in road pair?!?!? Nothing happened. NB I had stated in my booking that I was looking for trail shoes... The shop had a good range on display so I enquired which models were Gore-tex: in order to tell whether a pair were GTX the Sales Assistant said "let me check on the computer." I indicated that it is normally written on the shoe itself. He then began to mansplain to me how different manufacturers use different waterproof products and "sometimes put the wrong thing on the shoe". What?!? Not what Runner's Need... I actually have a few years of outdoor retail jobs behind me and I understand that people have specialisms within the sector but these days for people to come into store the service and knowledge has to be there. Hire personable, passionate staff... then train them! As it is, I've bought my trainers online. It saddens me really because people need jobs in shops and I wanted to support that.

   almost 3 years ago
3. Woo ★★★★★

   Great customer experience. Mateusz did an expert gait analysis and then patiently and expertly guided me through my susbsequent purchases. Thank you Mateusz. My new shoes are now in Turkey and I couldn't be happier with them.

   almost 4 years ago

1. Stephen Moss ★★★★★

   Great new running shop in the city centre. Booked an appointment for a gait analysis, received expert fitting for my new running shoes, also picked up some running clothing while I was there which was on offer.

   almost 5 years ago

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