The Secret Garden Restaurant Restaurant in Chester

Reviews

1. Sammie Seagrave ★★★★★

   Attended for a booked afternoon tea in the secret garden. Food was fantastic, loved the little sausage roll and savoury alongside fresh finger sandwiches. Cheery scone was light, warm and delicious. And the cakes were of a good choice and tasted delicious and fresh. Choice of tea, coffee and herbal teas. Loved the live singer and a nice atmosphere and surroundings. 100% would return again.

   1 year ago
2. chljo chljo ★☆☆☆☆

   We booked an afternoon tea for our aunts 50th and had come up to Chester from London for the weekend. Although the afternoon tea itself was nice, the visit was problematic from start to finish. One of our party members was disabled and the disabled access was blocked by guests cars at the hotel which we understand that the staff cannot necessarily control, however the access was also blocked by storage boxes which all had to be moved so the wheelchair could get into to the venue. It was quite an embarrassing experience and drew a lot of unwanted attention to our party. When we were finally at our table the roof was leaking onto the table and chairs, but there was no other table available to accommodate the wheelchair for us to move to. The manager kindly offered us all a free complimentary drink for the trouble, however when bill came we were charged for the drinks. We asked for this to be removed, we were then handed another bill that had charged us all for an alcoholic afternoon tea which again was incorrect. The whole experience from start to finish was not enjoyable, as I’ve mentioned above the manager did make an effort to turn things around but unfortunately there were just to many complications. Overall a disappointing visit.

   1 year ago
3. Jennifer Rooney ★★★☆☆

   Myself and a friend treated ourselves to afternoon tea on a Sunday. The food was really nice but the service was terrible. We were there for almost 2 hours and apart from bringing our food, not one member of staff came over to us and it wasn't busy at all. I had to find someone to ask for some more tea, and even when we packed up to leave, no one approached us, we had to go to the bar and pay on the way out. The service really let you down here.

   almost 3 years ago

1. Mae Stoso ★★★★★

   The restaurant is lovely, quirky decor and a pleasant, relaxed atmosphere. The staff are very friendly and the food was exceptional. Thoroughly enjoyed our night here. Extensive range of cocktails, and you can taste the alcohol in them. (I've been to a few places where it just tastes like really sweet juice) Only downside... the place was difficult to find, and resulted in us wandering around for 10 minutes and finding someone for directions, so 'O**fellows' is where you want to go, I get its 'The Secret Garden' but maybe a clue would have been handy. Good location otherwise in city centre. We didn't stay over so can't really comment on the rooms (have given 5 stars anyway)

   almost 3 years ago
2. Carrie Williamson ★★★★★

   Booked afternoon tea here with my mum during the pandemic and due to commitments was unable to go until now. Natalie was very understanding and accommodating, we are now booked in to go in a few weeks. Really easy booking process and quick responses to my emails. Looking forward to my visit.

   almost 3 years ago
3. Matt Nicholls ★★★★★

   Fantastic place and such pretty surroundings. The garden, outside seating is beautiful. I booked a table and planned a marriage proposal. The staff communicated through email to arrange what I needed before hand and it all went to plan. Thank you to the young lad who I asked to bring the ring to table along with some champagne and our favourite drink, baby Guinness's. All the staff were fantastic and applauded after I'd asked the question, she said yes. Amazing night, amazing place and even better staff. Well done guys, keep up the hard work and we plan to be back for another trip soon. Maybe even a wedding booking.

   almost 3 years ago

1. Jim Taylor ★★★★★

   I went for the traditional cream tea with my son and parents after seeing an offer on Groupon and we all thoroughly enjoyed it. The service was friendly and welcoming with a great selection of sandwiches and cakes and delicious scones. We will definitely consider eating here again after having such a positive experience.

   almost 3 years ago
2. lisette priestley ★★☆☆☆

   Unfortunately disappointing. Had booked a good month or so in advance to go for afternoon tea for my birthday and specified I’d like a Vegan option. This they said was fine and I had been before and it was great. Ordered no problem but when it came out was told that they had no vegan scone. Had no choice but to just deal with this news although in my opinion this is not an afternoon tea. Everything was okay but when you pay £21 for an afternoon tea with no cream tea it makes you question the price a bit more! They did say we’ve given you an extra cake however it was just half of another cake that was there. Overall it was extremely disappointing and the staff all seemed a little off like not sure what they were doing there. Not a good birthday treat

   almost 3 years ago
3. Lisa Chan ★★★☆☆

   It was a nice little place for afternoon tea. The food was great. The staff were great. The only downside was we were sat right next to another table who were talking pretty loud even though there were only 2 of us and a whole empty space. And it was also difficult to get staffs attention unless they walked into our area.

   almost 4 years ago

1. Mr Coley ★★★★★

   We rented their apartment unit with my parents to visit family in the Chester area. We stayed for 5 days. It was the best decision we ever made. The staff was courteous, the location is more than ideal. There are many shops in the area to get snacks or take-out. We never cooked, except for breakfast, but there is a fully loaded kitchen. It was clean and stylish, and close to everything. About a 5 min cab ride to the train station, and a five minute walk to major shopping and historical sites. They made cots available to us, and helped us with directions, or trouble shooting with the washing machine (included in the laundry room). Very reasonably priced, we found, as well. Would recommend to anyone, our relatives will be doing the same, hope to be back to visit another time!

   almost 5 years ago

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