I visited New Look on the 1st November 2025 but didn't receive my email receipt for the item purchased. It turned out the earrings were faulty. I telephoned to find a resolution. Charlotte was amazing and gave guidance on my next steps and also provided me with all details to take my my nearest store. I managed to get a refund and purchased a replacement . Great customer service.
Avril Wilson★★★★★
Popped in to New Look earlier today, needed some help look for some clothing items , asked the first member of staff that I saw and she helped me such a lot to search through the rails for specific items I wanted , I asked her name to write a review and she said she was named Kerry and was the shop manager well what a lovely helpful lady, leads by example and I couldn't have asked for more , thankyou Kerry .x
Stephen Cole★☆☆☆☆
I am really disappointed in New Look Merry Hill, I took a top back today to exchange this for another item, unfortunately because I had gone over the returns policy by only a few days (not long) they said that this couldn't be done... The top was still being sold in the shop and I wanted to exchange it for something that was more expensive.. the top hadnt been wore and still had all the tags on...I wasn't looking for a refund, just an exchange... They could of had more money off me and had the top back to resell it, sounds like a win win for everyone but for some reason New Look doesnt think this is a good idea. I went back in after, to expain how dissatisfied I was, but all the manager kept say was "it's company policy..." the only policy a company in the service / retail sector should have is to keep customers happy to maximise potential future sales/business, so the company can grow and make money, this isnt rocket science. As a result of there "policy " myself and my 2 daughters will never shop in there again... and trust me they like to shop... I have worked in the service industry for a very long time and believe there is should always be flexibility to keep satisfied customers especially when they are not asking for a lot in return. Would never treat my customers like this.
MSH★★★★★
Called in today . They didn't have the size in a jumper I was buying for a present. A young lady called Leah was very helpful and ordered me one online. She was very polite and friendly. Great customer service!!!
Paul Stokes★★★★★
Good range of clothes made it easier for me to shop for the wife however the isles for the till cue were far too narrow with my 7 month old daughter in her pushchair luckily I had my mother in law there to look after her whilst I cued otherwise I probably wouldn't have purchased anything
Steve★★☆☆☆
Took my daughter here. Not all products have a good range of sizes. Purchases are way off the mark here. Like the products are labelled as collections
Elaine Bickley★★★★☆
Good prices in the sale. I ònly visited to collect my online order the only downfall was having to queue in normal checkouts no one manning the click & collect desk. Took a while!!!!
Julie Weavin★★★★☆
I like newlook even if abit overpriced the quality of their clothes are not too bad either & they do keep up with the trend.
Beth K★★★★☆
Decent sized store with quite a good sale section. Great to have the changing rooms back open again!
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FAQs
What is the address of New Look?
New Look is located at Unit 70/71 Merry Hill, Brierley Hill DY5 1SY, United Kingdom
What is the phone number of New Look?
You can contact New Look at +44 1384 77506
How can I get to New Look?
You can find directions to New Look by following this map link
