ordered a pair of shoes and Trainers back in August only got shoes a about a week ago still no news on Trainers, they took money right away, sent a few emails and they have now stopped replying to them, this is not 1st time this has happened to me but will be the last time
I ordered a portable air conditioner from Jolliman, but the wrong item was supplied. Despite repeated emails and calls, I received no meaningful response. The matter was only resolved after I initiated legal action through the County Court. I was eventually refunded in full, including my court fee, but only after a lengthy process. Buyers should be aware that my order was not fulfilled correctly, and resolution required formal legal proceedings.
Husband ordered grey trousers, size 38 leg 31. There was a delay in delivery, and when we eventually received them they were black ! And Even though the size says 38, I've measured them and they are size 36, and the leg is way too long. The quality of the trouser itself isn't great, stitching around the zip is poor, and I've never come across wonder web on a piece of clothing ever! They'll cost too much to return, so a trip to the local charity shop is on the cards for them, and we will NEVER use this company again !
Unfortunately we didn't read the reviews for this company before ordering. There was a delay in our order so we cancelled and requested a refund, when it wasn't received we called and was told it hadn't been put on the spreadsheet and we would now get it in a few days. Two weeks later still waiting!!! Absolute disgusting customer service. Stay away from this company
Both my husband and I are extremely disappointed with our most recent experience with Jolliman. My husband has been a customer for many years, ordering the same work trousers. We placed the order for his trousers with the same code as previously purchased, but when they arrived we discovered that they had changed the fit of the trousers so they no longer fit him. I contacted Jolliman who said they had found the old style and so we organised an exchange. When we received the replacement trousers, they had resent the same trousers. I contacted them again and was extremely disappointed with the level of customer service. I was told numerous times that I would get a call back but I had to keep chasing them up. I eventually spoke to a manager who sent out a pair of different trousers to try but these were no good, especially as the length was incorrect. I sent back all of the trousers for a full refund, but I had to contact them on more than one occasion to chase up a refund for the return postage costs. This has finally been processed but I'm waiting for it to go back into our account along with the original refund. This whole process has taken over a month to resolve and we will not be shopping with Jolliman again in the future.
I have ordered clothing and footwear for my father and myself from this company on a number of occasions. Quality and pricing very good. My last order was a little problematic as some items were out of stock and when Jollimans received them they were not as ordered! Communication was very good. I was offered alternatives or a refund. Order finally fulfilled. The customer service team were excellent. Would recommend!
I have been a long-time customer of this company but I will no longer be giving them any custom. My recent experience has been nothing short of disgraceful. This is 7th May yet part of an order that I placed at the beginning of April has still not arrived. Today I spoke to an employee who told me my order was delivered to an address I haven’t lived at for the past year and a half. They were informed of my new address a year and a half ago! When I tried to say this my call was abruptly terminated! Jolliman, you have lost a valuable customer!!
Now that I am needing to help my frail, ill father in law with his Jolliman orders; I have found the site easy to use and to order from. The clothes are great quality and it’s really helpful that they offer shorter leg lengths than found in high street shops and at a good price. Claire at customer service, went above and beyond to ensure that I was able to return items ordered for choice, then purchase replacement items. I am so thankful to her :) Real customer care in what is actually a very difficult time in my father in laws life . Thank you so much! I know we will continue to order from Jolliman and will definitely be recommending. Thank you !
Jolliman Essentials Ltd is located at 177-181 Great Bridge St, West Bromwich B70 0DJ, UK
You can contact Jolliman Essentials Ltd at +44 303 031 0320
You can find directions to Jolliman Essentials Ltd by following this map link