Wangs Restaurant in Saint Helens, St Helens

Reviews

1. Paul Tress ★☆☆☆☆

   Food never arrived, I called and was told it had been delivered, clearly to the wrong address. The lady I spoke with was very helpful and tried her best to sort however she was told by the manager that they would have to wait until the driver got back. Now an hour after the expected delivery and still no food so I cancelled and put in a request for a refund. 10 minutes later the driver turned up with no food asking if it had been delivered, we told him we requested a refund and he just left. Very poor service. Will not be ordering from here anymore.

   almost 7 months ago
2. Adam Barker ★☆☆☆☆

   Food was good, delivery driver was extremely rude. Being extremely condescending to my mum when she opened the door. Saying "Do me a favour love. Dont order from here again. Too far. I've only made this amount of money." You don't talk to my family like that. He was disgusting and has made us not want to order from you again. Which is a shame. Because we enjoyed your food.

   almost 8 months ago
3. Amanda Mills ★☆☆☆☆

   Order missing a portion of chips. I rang and was told I could wait 30 mins ( as there was no driver….unsure if they were going to summon one), or have free chips on next order (as a 1st time customer, I didn’t yet know if I’d order from there again). Person seemed surprised when I said I’d like the chips. Wish I hadn’t asked for them as the rest of the food was vile. Dried out kebab meat and dried out chips! Tasteless peas. Not tried the chowmein yet…..Wish me luck!

   almost 8 months ago

1. Chris Appleton ★☆☆☆☆

   Missed items off order. When i rang to ask where my items are. I was told I'd be given the items in the next order I make as the driver is to busy. No you wont because I wont be ordering again. Loyal customer lost.

   almost 10 months ago
2. Inez Witkowska ★★☆☆☆

   I should’ve read the reviews before ordering from them. When called about my order that was late, got an answer that the delivery is en route and 25 min away, when I live 8 min away from the shop. Food very mediocre, not worth the wait. Won’t be ordering again.

   1 year ago
3. phil Robinson ★☆☆☆☆

   Ordered beef and it came without chios or rice.... VERY EXPENSIVE and I paid for delivery I WONT BE BACK

   almost 3 years ago

1. tracey williams ★☆☆☆☆

   got a meal delivered last night and it was disgusting and the chips looked like they had been cooked days ago .. will not be ordering from here again

   almost 3 years ago
2. Anita Heuston ★☆☆☆☆

   Ordered my usual at heavily hiked up price. I requested after 7pm and it came at 6.45pm . The food was luke warm and no where near the standard I expected . I have been a loyal customer for years but very disappointed in food tonight substandard ingredients with far too many water chestnuts to bulk it up . I didnt mind the extra delivery fee or service charge but not even to get our usual complimentary bag of prawn crackers!!! just topped it off ...waste of money and much of it wasted ...could have made it better myself and at a fraction of the price..AVOID obviously not caring about customer satisfaction

   almost 4 years ago
3. Julie Pitts ★☆☆☆☆

   DO NOT ORDER FROM THIS TAKEOUT. My husband had stomach cramps and my son sickness along with stomach cramps. The food was swimming in grease, some of it cold. We left a lot of it. I will now be contacting the food standards agency. Reported it to Wangs the same evening I was told I would get a response from the owner. Explained we wanted a full refund, they requested photos which were sent, still no refund. As the previous reviewer had a 3 hour wait Christmas Eve,. The owners got greedy taking advantage of the busy period but should have warned clients of the horrendous wait. No thought or interest in their customers, appalling service.

   almost 4 years ago

1. Liz Hodge ★☆☆☆☆

   I have used Wang's for years but after the way we have been treated tonight I will never use them again. I know it's Christmas Eve and we expected some delay if they are busy, but we ordered a meal online at 7:30 and it has just arrived at 22:13. We have ring them twice to enquire about the order. The first call was at 9pm, an hour and a half since placing the order and we're told that they were busy and we're in the process of cooking the food. We accepted the reason of them being busy but we have once again had to ring them as still no food. I think at the very least they could have rung and explained that the food would only be delivered after 10pm. It's almost bedtime and we are hungry. This company needs to reasses it's customer service. After being a loyal customer of theirs for many years, I will not be giving them my custom in the future.

   almost 4 years ago

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