Purchased item via Secret Sales. Item was returned and received by Michael Stewart on 1st December and advised money would be paid in 14 days. Its now 30th December and despite several reminders and promises no monies have been paid. One to avoid in the future!!!!
This shop sells high-quality products, which I can confirm after receiving my order, but the online system for EU customers leaves much to be desired. During the purchase process, it states that the estimated customs duties are €0, but once the transport company has completed the customs formalities, it tells you that you have to pay the duties. In my case, the costs increased the final price of my purchase by 50%. This is just a warning to EU buyers to bear this in mind. I believe that if this shop wants to live up to the quality of the products it sells, it needs to improve in this area.
Used the online store. Though it was a bit of a challenge getting the order correct (sizing on Barbour jacket) and some other issues. They did everything in their power to make it correct. They were kind and friendly even when I had to call. Even worked through some unseen expense in relation to shipment. I have nothing but good things to say. Often times it is not when things go good you get a review but when they go bad, that is when the quality of a company is shown. If that is the case then this one I would give 6 stars to. Keep up the fine work. Cheers!!!!
I bought two Barbour Jackets from Michael Stewart and sent them both back asking for an exchange of one to a larger size and refund of the other. This was actioned on the day of receipt of return and I received my larger jacket the day after with a notice for refund. Absolutely fantastic service and I love my new jacket. Highly recommended.
Fantastic experience in store, with highly attentive customer service being delivered and nothing being too much trouble for anybody. Additionally, the staff are great to chat to and even offered myself and my partner a coffee, which is a nice touch. Throughout the store, there is a vast spectrum of brands, such as Barbour, Fred Perry, Belstaff, Gant and Hugo Boss, with the latter label being especially prominent and piqued my interest especially, leading to a nice purchase. In the process of that, I got registered with the store’s loyalty scheme, which is great because I will definitely return again!
Exceptional service. Barbour International quilted jacket navy xxl. 8 days from the UK to Australia. Item is perfect just as advertised, will def order more
Ordered a barbour jacket from Michael Stewart. It shipped to Canada promptly. It was well packaged and accompanied by a handwritten note thanking me for the purchase. It's fine details like these that will make shop again at MS.
Bought a jacket online close to two weeks ago. Got an email telling me the jacket was shipped a few days later, almost a week before the first planned strike day. The tracking says the seller is preparing the item. I asked them and they sent me a canned email about the strikes, but my order was supposed to be shipped 5 days before the strikes even started. Never again.
coat was fantastic deal, delivered 5 days to USA from england. Handwritten note was very nice, will be buying from them again soon.
Paid over £100 for a pair of shoes and they turned up with different length laces. Only a small issue which should have been easily rectified, but then got ignored by the Customer Services Team when requesting a new pair of laces be sent to me. Now they’ve lost themselves a customer and gained themselves a 1 star review. Poor!
Michael Stewart is located at 9-13 Brook St, Selby YO8 4AL, UK
You can contact Michael Stewart at +44 1757 703139
You can find directions to Michael Stewart by following this map link