Most of the staff are lovely and helpful, how ever the nasty ladies on the makeup/perfume section are horrid followed me around and chatted about me, suggesting I was a shop lifter /thief, really upset me, christmas eve at MeadowHall, really made me sad
Item not received. Flannels passed over to DPD who sent their courier to my door asking for bank details to pay for the item out of his own money so he didn’t lose his job. Ended up taking a loss myself just to get him to leave. Shouldn’t be turning up to peoples doors asking for bank details. Raised to flannels customer service and they replied “glad DPD resolved the issue” clearly didn’t even read what I said. Won’t use again.
DO NOT BUY FROM HERE, unless you know 100% you won't need to send the item back. I paid extra for tracked delivery and signature to send my parcel back. I have PROOF it is in there warehouse and signed for. They are saying they haven't received it and that its the courier fault. This company is a SCAM. They are pretending they have not received my parcel so they dont have to give me my money back plus they have the stock back! Disgusting.
Just received my order, I’m very disappointed they way they handled my item . I just don’t understand how can you be so careless with such expensive purchases people make. My order came in a plastic bag which was cut through all plastic and the bag was so dirty. Bare in mind the order is around £400 . It is my hard working money and you just don’t care what way you send stuff. Very disappointed. For those who will be buying from FLANNELS BE CAREFUL AS THEY DON’T CARE ABOUT YIUR PURCHASE AFTER YOU HAVE PAID !
Nice shop. It would be nice if they did a 10% discount to visit here as the items have come out of the warehouse next door and do not have to be delivered to one of their stores. It might make the long drive to it a bit more worth the journey.
Poor quality service make sure you check all your car before in go into Kia. Because it might not have the same bits it went in with.
Great shop and great staff. So easy to spend too much money though!
I waited 30 days for a refund for the returned package, consisting of two items. The money was returned to me for one (much cheaper) item, while for the more expensive one, it was said that the shipment was lost. The item was not lost because it was in the package together with the pants, and they received the pants. However, when I tried to contact them again - customer service did not answer and allow me to get in touch. In short, I don't know if the item I returned was stolen or lost on their side, but if it is, you certainly won't get any protection and no money back, although it's not your fault. With all that, they won't even allow you contact, and you can only dream of help. Certainly, the avoidance of contact, the confirmation of the receipt of one item from the shipment (and there were two altogether) and the lack of cooperation, and the fact that they did not even contact me that the clothes were lost - although I contacted them to let me know what was happening with the shipment gives me a pretty clear confirmation that the Flannels stole my item.
Very helpful young man in the store. They're always happy to check price codes and deal offers. It's still expensive, but you don't expect anything else.
We turned up at 7 on a Monday, bearing mind the store closes to the public at 8: we parked right outside the store. One of the workers locked the door as we parked up. We tried getting their attention to open up, but they ignored. As we couldn’t get in, we were getting ready to make our half an hour trip back, until we saw a father and son walk up to the door and get in as we were leaving. So we decided to go back as we desperately wanted to get in. We went back to the door and it was locked. However one of the employees had to open the door to let a customer out who had two bags in their hand, which obviously means they have bought something from them. When the customers walked out we asked the employee if we can quickly come in. She responded to us by saying their tills have crashed, which can’t be true as someone had just bought from them. We mentioned we saw them let in the father and son but she didn’t answer or want to comply and proceeded to lock the door on us. By then it was only 7:30, meaning it should be open. This ruined my evening as I had travelled an hour there and back to not be allowed in the shop for an illegitimate reason.
Flannels is located at Unit D, Brook Park East, Weighbridge Rd, Shirebrook, Mansfield NG20 8RY, UK
You can contact Flannels at +44 343 777 1736
You can find directions to Flannels by following this map link