Shangri La Restaurant in Guildford

Reviews

1. Jason Owen ★★★★★

   We got a takeaway recently from Shangri La. The lady behind the counter was so friendly and welcoming. We gave her my name and straight away she knew the order and confirmed it back to us! She was very chatty and helpful. The food didn’t take long either. It was ready within 15 mins of ordering. We ordered some Thai food which was very tasty! We will be ordering from them again!!!

   1 year ago
2. toby wood ★☆☆☆☆

   'Fawlty Towers' levels of rudeness, without the comedy. After 10 visits and giving huge amounts of benefit of doubts, enough is enough. Having the lady who serves behind the counter ( once again ) turn her back and go into the kitchen whilst i am mid-sentence, is totally rude and unacceptable. Also, now i am cross enough to mention it... what normal, professionally run high street retail outlet in 2024 doesn't take card payments, only cash? Receipts aren't given either. I'm not saying they are up to something but [ redacted on legal advice ]

   almost 2 years ago
3. Ugo Mike Cimenti ★☆☆☆☆

   We ordered food from this place to eat at home because it seemed like a good option, also to try something different. We practically live nearby and had some house specialties, a fried rice, roast duck with roast Chinese pork and fried rice, roast Chinese pork with fried rice in BBQ sauce. Not only did we wait about 20 minutes longer than the time we were supposed to pick up the food, but bad service, arrogant and rude staff if it wasn't for the fact that when we got home the food had a peculiar smell but we didn't give it much thought because we were convinced it was the mixture of the various spices and sauces used. Two hours after we finished eating the food, my wife, my two children and I started to feel sick and the children vomited everything, while my wife and I had severe stomach pains and diarrhoea which lasted practically all night and half of the next day. The food poisoned us all. I went back to talk to someone and tell them about it and not only was I not listened to, but I was also treated badly because according to them it was not possible that I had been sick from eating rice and meat. When I left the place I managed to take a picture of the back of their takeaway and found myself in a filthy, dirty place where I don't think anyone has ever cleaned or thrown anything away. Even the pots that are used for cooking are left outside and not well looked after, how disgusting. I think it is shameful that a business that sells take-away food is left in such filthy and disgusting conditions. I strongly advise everyone never to go there again because they are filthy and if you are lucky you get poisoned and spend the night in the bathroom with vomiting and diarrhoea or you can even end up in hospital.

   almost 3 years ago

1. Samantha Brown ★★★★☆

   Usually lovely but today no plum sauce with the duck pancakes and a VERY dry Pad Thai.

   almost 3 years ago
2. Richard Radford ★★★★★

   Great Chinese that now delivers. Very good value for money and great food Tonight there was a mistake in the order, rang them and replacement arrived very promptly. This place is great value, great food and great service.

   almost 3 years ago
3. John Lea ★☆☆☆☆

   Key Lesson One: If you order 'Delivery' on-line, do not assume your order is being processed. Phone up and check. Key Lesson Two: Be prepared to be very clear and robust in response to some never-to-be-forgotten customer service.

   almost 3 years ago

1. Joe Ingram ★★★★★

   I quite often grab something small from here as I work just up the road and can't say I've ever had a bad bit of food from here! I like a lot of others first found the lady rude but after a couple of more visits I thinks she's more quirky and maybe gets lost in translation a bit

   almost 3 years ago
2. G J P ★★★★☆

   Food and price was very good. Service on phone and at counter was great. Messed up with part of my order..Sweet and sour chicken balls turned out to be king prawn. Fortunately my family and I love both. Food quality was very good indeed. Would i use again?... yes. For now at least. My usual go to has put prices up and dropped the ball on quality. Lets see where Shangri La takes me.

   almost 4 years ago
3. Susan Renaud ★☆☆☆☆

   Absolutely terrible, ruined an otherwise perfect 26th wedding anniversary. We have been customers for over 5 years, but tonight the food was awful. Shredded beef was welded together in solid lumps, Lemon chicken was just raw batter inside & hardly any chicken ( totally inedible) and the lemon sauce was just pure lemon juice and water. Everything was cold and unpleasant. They have lost our business today. Save your money and shop elsewhere unless you want to be disappointed. Thank you to the owner for proving my point by replying to my review with two words "Talk Nonsense "! Appalling customer relations. The camera doesn't lie and neither do I. TERRIBLE FOOD.

   almost 4 years ago

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