Next Jordanthorpe, Sheffield

Reviews

1. James Sloan ★☆☆☆☆

   Terrible customer service… bought a jacket, tried it on at home and it didn’t fit so wore an alternative. Brought in back and they refused to take it as said it had been worn which just was untrue. It had the tag on it but apparently they have two tags. No ideas why, felt like the manager was desperate not to refund and the lady next to me at the counter was also arguing about a refund on an item. Dreadful service ! Avoid, avoid, avoid !!!

   1 year ago
2. Helen Smith ★★★★★

   I use this store frequently and the staff are always very helpful. The store is clean and merchandise well organised and tidy.

   1 year ago
3. Debs Windle ★☆☆☆☆

   Costa coffee shop disgusting. Flies walking all over cakes in cabinet. Bin overflowing behind counter. Dirty uncleared tables. Poor personal hygiene as staff walking around with dirty tops and aprons. Dirt on cups we were given. Left drinks and went elsewhere.

   1 year ago

1. Stephen Bancroft ★☆☆☆☆

   Poor hygiene and ignorant staff in coffee shop. Table dirty, full of others food and drink, asked them to clean it when we arrived, picked up the food, left the used cups and didn’t clean or wipe the table, couldn’t understand a very simple order of two teas and two rounds of toast.. how do these people get jobs?!!!

   1 year ago
2. Matt The Hat ★★☆☆☆

   Went here to collect an order today. Could not see the collection point, so waited at the payment counter for ages only to be told to go to the collection point, which is hidden in the Home department and not signed. The email from Next suggests you can collect either from the collection point or from the payment counter, so I don't know why the member of staff could not get my order for me? Poor experience overall. The collection point needs better signage and there's no point telling people they can collect from the counters if they just redirect you.

   1 year ago
3. blue motion ★★☆☆☆

   Staff are very unprofessional , they seem to hate their job no smiles no greeting . I use it just to collect items and leave immediately never look around .

   almost 3 years ago

1. comodo767 ★★☆☆☆

   Supervisor instructed staff member to check the items I'd just tried on (while I was still standing there) . I felt they are checking if I stole any of the items. There should be a system in place so the customer doesn't feel indirectly being accused... Definitely not going there ever again.

   almost 3 years ago
2. Janet Crookes ★☆☆☆☆

   I went in for an advertised tablecloth to send to my daughter in Australia. Not in store, so ordered and paid for it, using all correct reference numbers and size. Went to collect it after a few days, handed to me in sealed opaque bag. Got home, wrong item. Back again, re-ordered…back sgain, correct item this time. Won’t use them again

   almost 4 years ago
3. Scott Lavery ★☆☆☆☆

   Ordered a jumper to collect in store, they didn’t have it. The staff member said what am I supposed to do about it? They clearly lost my item. She said just come back in a couple of days. So I’m supposed to, through the power of my mind know when Next have delivered my item! Incredibly unhelpful, the phone help service I called were fantastic and they sorted it. However I won’t be going back to Next at Norton ever again.

   almost 4 years ago

1. Martin Legge ★★☆☆☆

   I can't imagine anything duller than a next and a Costa I would rather stick pins in my eyes than visit but Google wants me to review so there you go

   more 7 years ago

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