B&Q Handforth Cheadle, Handforth

Reviews

1. Nicola ★★★★★

   Great service today. I would like to thank Hayley for being so attentive and caring. I needed a few different things but she helped with all of them and had a good chat about what I was doing in the house and just life in general. I left feeling a lot better after a stressful few weeks. I find all the staff I have needed help from in the past are lovely but hayley really made a difference today. So thank you. Ill be looking out for her in future

   almost 10 months ago
2. J K ★☆☆☆☆

   I can’t get over what I just saw. It was honestly one of the most disturbing and heartbreaking things I’ve ever witnessed. A member of staff — wearing a name badge that said Callum — violently attacked a customer after what started as a simple verbal disagreement. It escalated so suddenly, and the aggression was shocking, completely out of proportion, and deeply disturbing. The poor man who was attacked looked absolutely terrified. You could see the pain and fear in his eyes — he looked frozen, traumatised, like he couldn’t process what had just happened. It was clear he’d been physically hurt, but even more than that, emotionally broken by the humiliation and fear. What made it even worse was how management handled it. The duty manager, Andy, didn’t show a shred of compassion. Instead of protecting or comforting the victim, he turned on him — cold, dismissive, almost blaming him. I was in disbelief when Andy told the man to remove himself from the warehouse. He had just been assaulted, and yet he was the one being forced to leave. It was cruel, heartless, and deeply wrong. The atmosphere was chilling. The victim stood there — shaken, humiliated, and visibly in pain — while staff closed ranks around the aggressor. It felt like watching an injustice happen in real time, and nobody stepped in to make it right. I left the store feeling sick, angry, and genuinely scared at how easily this could happen, how easily management brushed it aside. This wasn’t just poor handling — it was a complete moral failure. What I witnessed was a racially aggravated assault, followed by the victim being treated as the problem. I am demanding that B&Q launch a full investigation into this incident immediately. The people responsible — including the staff member Callum and the duty manager Andy — must be held accountable. No customer should ever be assaulted, humiliated, or made to feel unsafe inside a B&Q store again.

   almost 10 months ago
3. julia waxman ★★★★★

   I have used this store several times over the last few months and I have to say the customer service from this stores staff is excellent. In particular I want to mention one member of staff , Amy, who helped me yesterday . She went above and beyond and I hope she gets some recognition for her outstanding customer service.

   almost 10 months ago

1. Stephen Fenton ★☆☆☆☆

   Worst plumbing centre ever. Don't even stock bath waste parts. Sorry make that one. Good luck trying to get a member of staff to help you. Will use local plumbing shops from now on.

   almost 10 months ago
2. Luis B ★★★☆☆

   This Chain is one of the great British DIY stores in the UK. They have everything you need for DIY. This store in Stockport is particularly good as it seems to have a bigger and denser ranfe in all areas, and compared to other stores around Manchester. If you are looking to improve your home or you need extra tools or anything associated with DIY this is the place to come and find it. They also have hiring tool facilities at this store

   almost 3 years ago
3. ali borazjani ★★★★☆

   It is a good local B&Q. Smaller than the other B&Qs, probably, but you can find a lot of materials and equipment in the shop. Also there are a Screwfix and a Tool station nearby. So if you couldn't find what you want you can visit other stores in the area.

   almost 3 years ago

1. andrea coley ★☆☆☆☆

   DO NOT BUY YOUR KITCHEN FROM HERE! I would not even give one star to the kitchen department at Handforth Dean. We had nothing but problems and issues from start to finish. We ordered our kitchen and was told everything was in stock….. Day before delivery we were told they had no legs, worktop might turn up but they couldn’t confirm, and the dishwasher wouldn’t be arriving for approx 8 weeks. After spending lots of time on the phone we managed to get the worktops, we had to go and source the legs ourselves from another BnQ who were very helpful. The BnQ kitchen fitters arrived, a week into the job they said they didn’t realise but the dishwasher wouldn’t fit but we could have a cupboard instead?!? I insisted they sort it as I had paid for a dishwasher which they said would fit when they came and did a pre fit. The washer dryer was fitted but didn’t work, when we contacted Handforth Dean kitchen dept they seemed disinterested and were about as much help as a chocolate fireguard. My husband ended up contacting Hoover direct who ordered us a replacement and came and fitted it. The kitchen fitters caused more damage every time they came to the point that we asked them not to come back. Again when we contacted Handforth Dean they showed no interest. We also had problems with BnQs rubbish collection but again we resolved that ourselves by contacting the source direct. Not once did the kitchen dept of BnQ Handforth Dean apologise for all their mistakes or lack of interest. Some of the issues are still not resolved and when we complained we were offered £50 and a tin of paint!

   almost 3 years ago
2. Susu ★☆☆☆☆

   Lazy staff who want to stand around doing nothing. Went in and approached 2 ladies who were giggling standing doing nothing. Asked them if they sell car hoovers. Said no we don't straight away without checking. Turned out they did and the hoovers were right infront of the them. Then went to the checkout and waited ages althought there was staff to serve me at the other checkout. They would of rather stood around and made me wait. BAD CUSTOMER SERVICE LAZY PEOPLE! The reviews on here seem to be good (Only from white people).There seems to be racism at this site clearly.

   almost 3 years ago
3. cDaveMc ★★★★★

   Ordered 4 100L bags of Bark using click and collect. Received a message within a few minutes to say they were ready to collect. After a short drive I arrived at the store and the bags were waiting on a trolley awaiting my collection. Excellent service.

   almost 4 years ago

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