Howdens - West Bromwich

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Reviews

1. Graham Humpage ★☆☆☆☆

   I am very puzzled by the trade only.i invited your rep to my home and attended your showroom to see what joy had designed .After some changes she gave me the prints .and the cost plus vat. I later asked if she could recommend me a fitter who had fitted your kitchen's with recommendation which she wrote down for me .later pushing me about my purchase with out me calling the fitter .so how is this trade only. I am in my seventies so a clarification would be helpful and apparently fitters get a cheaper rate but I wasn't told this .

   almost 10 months ago
2. Bebe Burton ★★☆☆☆

   Very bad experience from what I thought was a reputable company. This is my kitchen 6 months after installation, some of the units are showing wear and tear. According to Howdens and their Howdens guarantee, I did this. They didn't even come to look at the kitchen to see that I couldn't possibly have done this. I live alone and there is nothing for the units to knock into to cause the damage. But their decision is final. Buyers be ware!! The guarantee they boast of does not cover what they say also if you pay by credit card yourself directly to Howdens you are not covered by your credit card because the agreement is between the person holding the trade account with Howdens and not you, even though you've paid Howdens direct!! BEWARE!!

   1 year ago
3. Gurpreet Matharu ★☆☆☆☆

   I have been coming to howedens for the last 10 years. I have bought many customers to this branch and have helped them generate a fair few sales over the years. Paid cash for most my sales and any credit raised against the account has been paid straight away. Now, one customer ordered a kitchen in 2022. A lot of items where missing from the order. Not a problem as this is expected from majority of kitchen suppliers. We simply went in store and told them items where missing and these are normally replaced. For some unknown reason the person behind the counter, who I believe has since left the company, charged these missing items to my account without telling me or letting me know he had done so. 1 year later and with no prior notification I was sent a invoice for the missing items. Upon receiving the invoice I went straight to the branch to question it. They told me they will look into it and give me a call. Seems like neither of them things happened as I was sent a summons letter 3 months later asking for the invoice amount along with interest. Again, I questioned it with howedens and they said it’s my fault and items where returned by the customer and this that and the other. I paid the invoice and the interest out of frustration as I don’t like debt especially with companies who don’t value people or continued business. I have a few questions which did not get answered due to my frustration. Why did it take almost 1 whole year for this to be bought to my attention? How can you blame a customer for a mistake made by your employee? How was my account debited without me knowing? I would like to think I had created a friendly relationship with the staff at this branch but all that has now changed as I don’t plan to return and will not be sending any future business through howedens. I know, I’m a small fish in a big pond but I thought it is worth while sharing this story with any future potential customers, so they know the pond they are getting into.

   almost 2 years ago

1. Arun ★★★☆☆

   Never had any issues with the staff on the counter or the multiple deliveries I have had with the same driver and once from a driver from Halesowen have always been excellent. But the miserable warehouse man who has worked there for years needs a personality transplant. Never offers anything resembling good customer service or ever been polite or courteous.

   almost 2 years ago
2. Berney T ★☆☆☆☆

   Bought a kitchen here last year. The planning and design was relatively easy. I was on a tight timeframe so ordered what they said they had in stock. Then had horrendous problems with getting everything delivered - theyd just forget things and had to wait for some things to actually come into stock. Literally ended up with kitchen fitters sitting waiting for products to be delivered halfway through the fitting. After multiple calls, including to head office, I was promised a goodwill payment by way of apology. However, when I went into store, no-one knew anything about it. Multiple calls and no one ever phoned back. I've tried emailing and apparently they have no record of it. They are no longer replying to me. Strangely my order was processed under some random name. Something odd going on. Shame cos the kitchen is nice but I wouldn't recommend based on the service from this branch. Seems they take your money and then don't care.

   almost 3 years ago
3. Pam Kaur ★☆☆☆☆

   Had really bad service from this place. They don’t respond to phone calls or emails. Don’t admit their mistakes. They also make you stand outside in the cold for ages.

   almost 5 years ago

1. Aseeya Perager ★★☆☆☆

   This branch gave me my order wrong twice. Steve is particularly unhelpful and rude. Makes you wait 15 minutes out in the cold.. Does not check for stock and tells you to call back after a couple of days, which causes delays in getting work done. Would think a company like this would have better customer service.

   almost 5 years ago
2. rup_89 ★☆☆☆☆

   Just unless service, avoid this depot if possible, people that are working in there doesn't really care about customers, waiting on the rain outside. Spending time for a call and collect and they couldn't find a order. Really disappointed. I hope someone from the top is going to sort it out asap.

   almost 5 years ago
3. Kesh Kumar ★☆☆☆☆

   Terrible service, ordered 25 lengths of skirting board on Wednesday, they said they will get it from a another branch for Thursday. Had to call two times on Thursday to chase, said it hasn't come in. Called on Friday, they said they have 3 lengths and the remaining 22 will be due in the afternoon, called in the afternoon, said still not in. Called Saturday 9am and said still not in, had to drive to howdens West Brom at 11.30am to find that the skirting board has been there since 8.30am. When addressing the office to say it was in at 8.30am, reply of sorry. No call with updates, no apology. Disappointing for a company this size.

   more 8 years ago

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