Screwfix Bolton

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Reviews

1. salman aftab ★☆☆☆☆

   Very very rude staff not helpful at all

   almost 4 months ago
2. Stuart Lever ★☆☆☆☆

   Just been into Screwfix on Manchester Road, and what an absolute farce. My daughter (26) went in with my son (15) to buy a trade tin of WD-40 — which, as many people know, is essentially just fish oil in a can. The staff refused to sell it to her because she didn’t have her ID. Fair enough, you might think, until they then turned to my 15-year-old son and asked him if he had ID. He’s a child. How ridiculous can you get? So I had to go in myself. I explained we already had WD-40, and that my daughter was paying for it. Their response? “We can only sell it to the person who’s paying.” Nonsense. I could’ve stood next to her, given her the money, and it would still have been refused. This is box-ticking gone mad. The excuse given was that it’s a “statutory ID requirement.” Absolute rubbish — I checked, and it isn’t. It’s nothing more than Screwfix’s own invented rule. Britain is broken when common sense is completely absent, and when retail staff can’t exercise the slightest bit of judgement. The member of staff in question should be retrained at the very least — if not dismissed — because this kind of robotic stupidity drives customers elsewhere. We ended up ordering the same thing from General Traffic instead, who will happily drop it off at my workplace without all this nonsense. Screwfix: you’ve just lost a customer.

   almost 6 months ago
3. Joe ★★★★★

   Ordered safety shoes, they weren’t available yesterday, but the team quickly ordered them in and I received them today. Great service and helpful staff.

   almost 6 months ago

1. Syed Shah ★★★★★

   Very good customer service from meg

   almost 6 months ago
2. Chris MacLaren ★★★★★

   I had a good experience with this place. I had bought cameras and installed it. But one component stopped working properly. Staff could not accept return, as insisted who package should be returned which was very difficult thing to do as the rest of it was installed on the building. But manager was helpful and agreed for a part exchange. Thanks

   almost 3 years ago
3. Gaz Best ★★★★★

   Extremely helpful and supportive staff on hand and I found what I wanted. If I'm honest the items I needed was the cheapest and still of great quality in the town. If you need pacific item or items you are much better to order and collect online, it's really straightforward and easy to use on app or online.

   almost 3 years ago

1. Shireen Patel ★★★★★

   The reason I keep coming back to screwfix is because the staff are very respectful,helpful and knowledgeable.The prices are very competitive for same day collection. Plenty of parking aswell and the location is perfect.

   almost 3 years ago
2. 50k ★☆☆☆☆

   staff at this branch are lazy and arrogant! Screwfix please monitor your staff for their levels of proffesionalism and send them on customer service training as it is well needed!

   almost 3 years ago

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