Argos Wednesfield (Inside Sainbsury's)

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Reviews

1. Roy Bullock ★☆☆☆☆

   Great products okay price. The click an collect system is absolutely shocking. No clear signage! You wait like an idiot and the get told to queue again.. Awful

   almost 3 months ago
2. Zena Yousaf ★☆☆☆☆

   I bought what was supposed to be a brand-new MacBook from Argos, but when I set it up it said “too many accounts have been made with this MacBook” — meaning it had already been used. I went to the Bentley Bridge store and spoke to the manager, Vicky. She was extremely rude, dismissive, and refused to even hear me out. She kept saying “no” without checking anything and ignored Apple Support on the phone, who confirmed I had the right to a refund. She insisted I troubleshoot it in-store and put my personal details into a used device, which I refused to do. The whole situation left me stressed and upset to the point I couldn’t get anything else done that day. Thankfully, Janet at the Wolverhampton St. Marks branch later sorted everything out for me. Because of Vicky’s attitude and lack of help, I will never shop at this branch again.

   almost 7 months ago
3. Jordan ★☆☆☆☆

   ⭐☆☆☆☆ The customer service at Bentley Bridge Argos in Wolverhampton was absolutely terrible. The manager I spoke to, Vicky, was very passive-aggressive and clearly didn’t want to help us with our refund. It felt like she wanted to make sure we were stuck with the item, despite having a 30-day return guarantee. She was uncooperative and refused to assist us in any way. I can’t explain how bad this customer experience was. As someone who works in a customer-facing industry myself, this is the worst experience I’ve ever had. Vicky needs to go back to the drawing board and be retrained on how to properly handle customer service. Absolutely atrocious.

   almost 7 months ago

1. Dave Dillon ★☆☆☆☆

   Waited ages to be served only me waiting the. Goods just placed on the counter then cashier just walked off.. not good service

   almost 7 months ago
2. Chinweuba Malachy Obayi ★★★★☆

   Always come here to buy my homewares. Just got kitchen cooker and printer. Great customer service. Friendly staff. Even though I was unable to get the exact product I wanted because it was out of stock. I was able to find best alternative. Nice experience.

   1 year ago
3. Chibi Pikachu ★☆☆☆☆

   Terrible customer service - came in with my daughter (over 18 and lives separately from me) to buy a ps5, and I was purchasing my own. We had ordered online but this payment was then cancelled and we decided to purchase in-store instead. After explaining to the manager my issue, she was understanding and assisted me through the cancellation process. When I returned to pay in-store, I paid for my PS5 with MY OWN card, single and with my own collection point and receipt. My daughter then went to do the same and the fellow that served us immediately looked at me and said that it was 1 per customer (I know this - and we are 2 customers). He then brought out the woman who attended to me earlier (Who already understood my issue as we had been talking about it for 30 mins) who then turned around and sides with the male worker. She left it saying "well I'll do it just this once but normally..." Well no. The English language is the English Language and the restriction says 1 PER CUSTOMER not 1 PER HOUSEHOLD. We had separate receipts, separate cards and were served separately with separate reservations. If you don;t understand the rules of your own store, perhaps stay in the storeroom. Horrible attitude from the woman, who I am assuming is the manager, and the old male worker bringing out the console and very 2 faced to suddenly change her tune when collecting the PS5, considering she was so nice about the issue previously. To make matters worse, all through this argument, neither of the workers even looked at my daughter's receipt, not even acknowledging it separate to mine when we put them both on the table for them - blatantly stood there repeating the same drivel. Go elsewhere unless you want to feel like a criminal for spending just under £1K.

   almost 3 years ago

1. The Equaliser 2 ★★★★★

   Visited over Christmas and New Years to do some shopping. Every time I had interactions with any of the staff they have always been positive, they are always friendly and are just human. Customer service was fast and efficient especially from Rachel and Jiggy, who are both top class and very friendly and accommodating. Thank you!!

   almost 3 years ago
2. Matt Collier ★☆☆☆☆

   Leaving this review as I think it's absolutely shocking the pharmacy never answer a phone

   almost 3 years ago
3. Sam Wainwright ★☆☆☆☆

   Don't think of buying a laptop from Argos if you ever change your mind or it ends up being faulty because as soon as you open the box to have a look at it, they class it at used and don't allow a return.

   almost 3 years ago

1. Aneta Nowa ★★★★★

   Excellent, lovely and helpful staff. Fast service

   almost 4 years ago

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