Just gone and tried to buy some clothes for my son, to be told I can’t buy until 10.30am on a Sunday. But they’re open at 10am. I thought Sunday trading hours was 10am-4am. Not really impressed as was in a rush to make an event
My mum has been coming to this next for 15+ years and has never experienced a bad interaction with an employee or had a bad experience, however today my mum was subjected to racism, a lady that works at this next followed and HARASSED my mum the second she walked into the store, my mum had been looking at cloths normally and then went into the changing rooms to try on cloths, but when she walked out the lady had been waiting for her the whole time, my mum had told me sister to talk with this lady asking her if there is a problem because she has been following my family throughout the shop, she responded with “no, my manager has told me to stay here”, but my mum had felt that this was a lie and told her if the manager can come over, the manager comes over and had told my mum that “there is someone that shouldn’t be in the store” my mum thought that this wasn’t a good enough excuse for this lady to follow her throughout the whole store and left, leaving all the cloths she was planning on buying, but also there were many more people in the store, however only my mum was followed, this gave my mum more reasons to be angry at the lady following her and the manager. Another thing to mention is that when my mum left the store she was never given an apology and even worse she was followed by security being harassed in other shops outside of Next, being followed from Next all the way to Matalan. Absolutely disgusting because almost every employee at this next are very helpful and kind only being ruined by this prejudice lady and manager, I also have to mention the security have nothing to do with how my mother was treated only because they were following the orders of this racist manager.
Great service, great quality, great prices.
No one was serving on the home ware department, however we were attended by a lovely young lady on the downstairs clothing team. Nothing was too much for her. She was delightful and is a credit to Next.
Don't like shopping But thanks to Sarah W got through it with out any tantrums or stamping of feet
Store OK, fairly large. Staff wandered off after serving a customer despite me being stood waiting. Did not seem bothered. Found someone else who actually served me on another checkout.
I’m posting on behalf of Mr and Mrs Buck. They went into store 19/01/22 and Sarah was the assistant we spoke to and the service was excellent. We have found all the staff in Wheatley hall road extremely helpful. Thank you for making shopping a pleasure to come to especially in this next store.
Next is located at Retail Park, 14b Wheatley Hall Rd, Doncaster DN2 4PE, UK
You can contact Next at +44 333 005 5076
You can find directions to Next by following this map link