Not very impressed. It's a big store, I've seen damaged & dirty furniture in there. A fair amount of furniture is very expensive for what it is which is pricing a lot of lower income customers out of the market.
Very rude nasty lady that works there. We go in almost every weekend, spend lots of money, donate and one of our favourite shops. All of the staff members I had previously spoken to are so caring and lovely, always speak to our kids and make kind conversations with us. Went in for our usual shop and was looking for Christmas presents for our kids, seen as though some people don't have the money to buy brand new. We always let our kids look and play with the toys while we shop, watching and staying close by. Again, never been an issue before. We prefer them to keep close to the toys so they aren't running around, breaking things, pulling clothes off hangers or climbing on furniture. As I was shopping I looked over to see my kids had taken a toy and starting pushing it away, as I walked up to them to tell them to put it back, a rude lady came barging over shouting at me over me apparently "abandoning" my kids, allowing them to make an "uncontrollable mess" and telling me that "AS A MOTHER" l need to "DO BETTER". How dare she! I tried to explain I only looked away for a second and was putting the toy back but she wouldn't even let me speak. Raising her voice at me and telling me I need to take care of my kids. We always make sure we put anything back that needs to and NEVER leave a mess. Mind you, me and my partner were also looking at the toys. She kept bombarding me saying im "putting my kids in danger" and she's fed up of "cleaning after them". Not true. There was no mess. If she had kindly come up and asked nicely if I could make sure my kids weren't moving all the toys around it'd be a completely different story. There was no patience. Instant storm up to me to yell in my face and criticise my parenting. We ended up instantly leaving and now I don't even feel comfortable going back. As someone who relies on these charity shops for my children and myself, it makes me sick to my stomach that there is no understanding or empathy. Kindness and patience is free. To no surprise of my own, I've come to make this review and I have read multiple more people complaining about one rude lady in particular and that I am not the only one whose dealt with this experience. I don't want a company "apology" I want something actually done and said that stops staff thinking they're entitled to be rude and insult people. If there was a problem with my children playing quietly it should have been mentioned earlier and with kindness. I have never written a review in my life, never mind a bad one. But this situation really left me disheartened and angry, as I said before every other staff member I have ever spoken to has been amazing! One in particular is so sweet and always so nice to my kids. Shame some people have forgotten what basic manners are.
Very unprofessional woman on the phone, rude, doesn’t listen, no customer service skills whatsoever. When they came to collect half the stuff hadn’t been put on the list, so hence giving another day of our precious time up whilst dealing with a bereavement and they’re SO Choosy. People are donating have more than likely lost a dear one to a heart condition and to receive bad service with no compassion whatsoever is hurtful and hard to take in. Excuse the pun but some of the staff, don’t seem to have a heart. I’ve donated & bought from the Rotherham Store with high delivery charges but I won’t any more.
Female staff member who was an elder lady, with glasses and brown hair no taller then 5’5 very rude to me, my autistic step son and my partner. I suffer with mobility issues and looking at sofas I sat to try one and so did partner and his son. The lady then makes us move and was very rude. And her tone wasn’t appreciated either. Won’t shop there again. Just upped and left after that.
Absolutely Disgusting Staff. The manager accused my partner of swearing which is slander and I will be taking it citizens advice we only found this out after a friend that was working there cleaning told us Like Answer
On top of being a solid charity shop for finding good quality nice things, the staff a so nice!!!! Im autistic with my special interest being for some very specific dinosaurs, and they were so kind and lovely to me with sorting a bundle of the ones i love among a ton of bundles that were available:))) you have absolutely made my day and year thank you so much!!!!
I went to buy a top to find it had a sicker on saying it’s sold but not paid for .How come they are doing that I don’t think it’s fair.plus the staff need to be trained very rude with attitude.
Extremely rude member of staff refused to take £10 note for a £1 pound item. Could have easily asked me if I had smaller change. Instead crossed her hands and point blank said no. Will not visit again.
Lovely charity shop, plenty of stock and a good variety , handy place to go if you are starting out in a house, some good bargains for people on a tight budget, staff are pleasant and helpful, when you consider they volunteer their time it's great.
British Heart Foundation Furniture & Electrical is located at 37-39 College St, Rotherham S65 1AG, UK
You can contact British Heart Foundation Furniture & Electrical at +44 1709 318620
You can find directions to British Heart Foundation Furniture & Electrical by following this map link