B&Q Dearne Valley

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Reviews

1. david watson ★☆☆☆☆

   Went to see an electric living flame fire. No leaflets in the holder, run out. So seek the assistant any leaflets, no, can you show how the remote works changing colours, no remote! When you are spending near £800 you want to know a bit about it and exactly how the remote works it, not unreasonable, so total waste of time.

   almost 4 months ago
2. Sebastian Wakefield ★☆☆☆☆

   I have been waiting for a call back from now 5 people, i have had an issue with the sofa I purchased and it has honestly been the worst experience ive ever had! The customer service from the seller is awful but b&q's has been even worse! The market place team have no idea what they are doing and I recommend staying clear of ordering through b&q when it comes to anything other then paint! Less then one star!

   almost 5 months ago
3. Rob Whitelock ★☆☆☆☆

   B&Q Dearne Valley - selling product they don't have! Checked product stock at 21.00 on 19-09-2025. 2 of product in stock. Paid for the product, click and collect using Gift Card. Received notification at 22.15 the product was out of stock and order cancelled. The refund to the Gift Card could take 14 days. Telephoned the branch. Spoke with deputy manager. Tough....that is how it is. Asked to transfer order to a neighbouring B&Q store that had 7 of the product in stock. Told no? In summary...B&Q Dearne Valley are selling product they don't have and holding onto your money for 14 days. Multiply that by several hundred people and you can earn a good rate of interest off other people's money. Disgraceful.

   almost 6 months ago

1. simone roebuck ★☆☆☆☆

   I ordered and paid for 4 doors to be delivered and even booked time off work specifically to receive the delivery. Only 3 of the 4 items delivered were correct the fourth was someone else's item, complete with their name and address clearly visible on the packaging. We immediately called the delivery company before the driver had even left the estate to try and resolve the issue. We were told, “I’ll email the depot.” When I asked why they couldn’t just call the driver directly, I was told “that’s not our policy” and that they “don’t have the driver’s number.” How does a delivery company not have contact details for their own drivers? As it stands, I am left with no resolution whatsoever, just a vague promise that someone will call me. We have a joiner booked in two days to fit the doors, and now we're stuck without the correct items. We also can’t take any more time off work, and even more concerningly, we now have someone else’s personal details, and they likely have ours. The customer service experience from both B&Q and DX has been shockingly poor and unhelpful. No sense of urgency, no real accountability, and no practical solution offered.

   almost 6 months ago
2. Mark Sharkey ★★★☆☆

   Bought some wood, they offer a cut down service at most b&q store, so I asked if they could cut down my wood for me, was informed that unless I'm a trade customer they don't offer to normal customers anymore. Which I found odd because there other local store to me, at castleford does serve normal and trades at there cut down service point.

   almost 3 years ago
3. Hannah ★☆☆☆☆

   Went in for tiles that were showing in stock online. To be told by a staff member that because they were on top rack in the warehouse. I couldn’t have them as it would mean closing half the shop and take around 30 staff members to get the tiles I wanted.

   almost 3 years ago

1. D Mark Antrobus ★★★★☆

   Bought four light fitting and two pendant drops. The two girls who help were brilliant, helpful, cheerful and considerate, had a great laugh and a smile with them both. “I’ll be back”

   almost 3 years ago
2. Sherri ★★★☆☆

   I needed assistance with LED bulbs so asked at information desk for assistance. Disappointing instead of calling for a member of staff of which I could see several were free on the shop floor the lady on the information just pointed me in general direction of were they might be a member of staff available ie if I go looking for one on shop floor. Not great start. Maybe they don't have a tannoy system? Luckily I did find a nice man who was polite and spent time to ensure I got the correct bulbs for my spot lights. The cost was about what I expected that said I had to buy one individual one as the pack size was only 3 so worked out not as cost effective. The layout of the store is easy to navigate but individual items are not always immediately found. I also needed a rubber mallet and screwdriver set. The total cost of my bill was £46 I perhaps could have bought cheaper direct from amazon or ebay but I needed the items immediately. I have bought hanging basket too in the summer which was average price but I prefer a local small buisness garden centre were the owner gave me more personnel care and knowledge of the plants. Overall B&Q is good for convenience and to see things in person ie light fittings or wall paper , paint etc Cost wise certain items are worth buying elsewhere like larger appliances, tools garden equipment etc as Amazon, ebay etc can buy in bulk and keep prices low. Overall I managed to get what I needed. It cost more than expected. The service initially wasn't great but eventually I got the service I expected Luckily.

   almost 3 years ago
3. Shox Wake ★★★★☆

   It's a huge DIY store that caters to the building trade too , they also have a lovely garden centre, along with a sizeable kitchen and bathroom display which you can fit yourself or have them professionally fitted, there seems everything from lawnmowers to painting and decorating and just About anything related to DIY or home improvement.

   almost 4 years ago

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