If I could rate 0 star, I would! There is a young blonde lady that is usually behind the till, she’s rude, obnoxious and absolutely has ZERO customer service skills. GET HER OUT!
Rude staff! Especially the black lady (store manager) from what I heard from their conversation
One of the worst experiences on the cash till. I wanted to pay of an item which was 50% discounted. The employee told me that she cannot scan it, and send me to pick up another one. She have tried to scan again and didn’t work. The colleague was busy but still wanted to help and told her to look online for the code. She completely ignored her and said there is nothing she can do for me. She was not friendly, smiling or helpful. I asked her if I could talk to manager and she replied abruptly I am the manager. I asked why she cannot override it and she replied there is nothing to override. She was useless. I was just asking my self how person like this can lead the team? She really need urgently more training. People like her put me of shopping in certain shops. Luckily for you lost today only £8 it could be item worth £80. The managers attitude is appalling.
This store deserves 0 star rating. No trial room for men only for ladies which is in different pink shades and there is a other side which is in black color next to trial room. Thinking it might be for men i entered inside the area in which there was nothing return on the door that its only for staff . Hence i asked one of the staff member about changing room and she informed me that its on the down floor which is same for men and women. after my trial when came out she has called security personnel's over me. I said sorry about entering in staff area already and has purchased my things which im going to return back as i felt like i was treated bad . Very unpleasant behavior form that only only Lady now because of that experience ill never even go back in that store.
We visited the Staines branch, seeking to find a suitable suit for my husband. The staff were so helpful especially Jordan, who was so patient with us, despite visiting the store at a very busy period. He advised my husband on what style to go for according to my husband’s preferences and body shape. As the store had limited stock, Jordon ordered the suit to be delivered to our home, as we had limited time. In general the staff are so helpful, the store was so tidy and organised, despite the sale. I cannot thank Jordon enough for all his help. Thank you for putting us at ease and for turning a stressful situation into a positive one. Jordon is an asset to River Island, what a lovely, patient and kind man.
Seemed to be a good mens range as far as men's ranges go, got a really nice pair of jeans, staff were nice.
There's always new varieties with great discounts .customers service is all time excellent.
Lovely clothing shop located in Elmsleigh shopping centre in Staines Upon Thames, quality and affordable garment. Customer service is friendly and attentive, was very impressed.
No changing rooms open. I only wanted one outfit so didn't want to buy all the options available just to take them home, try them on, then return for a credit note. There was plenty of staff working. They have lost my custom.
River Island is located at 11-12, the Elmsleigh Centre, South St, Staines-upon-Thames, Staines TW18 4QB, UK
You can contact River Island at +44 344 826 9875
You can find directions to River Island by following this map link
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