Prav was amazing, he went abouve and beyond to help us with our purchase and to find the right size. Thank you!!
I was disappointed today to hear that my brother who buys alot in this store had brought a pair of exspensive trainers the shop failed to put two trainers in the box in the first place sealed the box and sent him on his way, he changed his mind took them back for an exchange when a very rude woman waved her hand at him told him he's holding up the que and to move along go home find your trainer, turns out the manager had the trainer on his desk since Thursday as only one was put in the box! Fine issue resolved but the rudeness of that staff or infact that women is actually very disappointing
Simone the assistant manager he’s the best !!!!! Really polite and helpful , him and the rest of the staff in the store make me feel super good and they are allways helping and giving nice advices . Highly recommend this store for everyone!!
I purchased a candle as a gift for a friend's housewarming. The young male staff in white was very helpful and immediately agreed to change the packaging when I asked, as the original box was old and dirty. He made my experience much more enjoyable. Unfortunately, the three female staff members were less accommodating and told me the packaging couldn’t be changed and last one. I hope all staff can offer the same level of helpfulness. Thanks again to the young man for his excellent service!
Nice place and good staff. Its actually next to Wendy's ! So be careful if you need to find the shop as googlr map doesnt have the right location. They sell Canada Goose !
Worst place to shop, if you’re gonna go flannels go online or to a different branch. The way the managers speak to the colleagues is shocking. I witnessed managers with the most disgusting attitude especially the middle aged woman one. AVOID!
Most staff at Sutton are nasty and don’t know how to treat customers with respect. Raising voices, talking down on customers. Don’t want to help when needed. Oh wow. Especially a fat female manager extremely rude she acted like she owns the place.
AVOID!!!! Flannels parcel unattended in a public area (post room for letters) and was not signed for by me. The parcel has since clearly been stolen. Flannels have let me know that the case takes 6 working days to look into, and 28 days to resolve!! Despite me providing evidence from my building concierge. I have since had to order a replacement at my own cost whilst waiting for the case to be resolved. They have now told me that they will not refund as the parcel was left in a safe place - despite them leaving the parcel in a public room with signs saying that couriers should not deliver here. I will NOT be shopping from Flannels again. Appalling experience.
Went Oxford Street.. Was ight... Went Sutton and was WOW'd. Staff here were alot more friendly and welcoming, but also showed a genuine interest in wanting to help. Besides that the shop itself has a lot more Choice. So that's a big plus. The information I received from this store is also a lot of help when it comes to returns and placing orders. Where as Oxford Street didn't mention a thing. Hi and bye was all. Special thanks to a few who made the visit seem less. They are, Abbi - very polite and very calm. My mum felt relaxed. Jude - Very friendly and helpful understood the task at hand and completed it with a smile. Salsabil - Was very friendly showed my mum multiple jackets and made her feel special when she was trying them on, and also in cooperated an asian twist as she could over hear us speaking in tounges. Treating her as an individual, not an equal is very important and she did exactly that. Aniqua - Lastly a special special thanks to the manager. We came there with an online purchase but she went that extra mile to ensure we was happy but also left us feeling like we wouldn't go anywhere but here. It was a hot day and we was very thirsty. She told us we can't drink in the store but still offered us a beverage. It showed us that she wasn't a robot and was a genuine person. She also got the transaction competed with no issues as she advised Jude the best work around. The team them selves are a strong team and that helps alot when it comes to working anywhere let alone a store like this. I didn't want to say this but my mum has cancer and these trips here are the ones that keeps her stress free, but also make her feel good within her self especially with the way Salsabil complimented my mum and gave her attention. They don't know that so it was a natural, friendly, passionate, customer service that she received. So it seemed the norm there. I would highly recommend this store to anyone. Thank you and I'll see you soon.
Clothes are obviously of a high quality just a shame that the staff aren’t.the woman behind the door wasted no time getting security down once we were in! The micro aggressions were loud and understood. No one greeted us, no smiles just eyes watching like we were thieves. I usually use the Brixton one so assumed it would be the same kind of vibe… How wrong I was in future I will stay where my custom and money are appreciated and welcomed!
Flannels is located at Unit A, 98 - 102 High St, Sutton SM1 1LT, UK
You can contact Flannels at +44 343 909 2132
You can find directions to Flannels by following this map link
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