Love my visits to this Costa, as the staff really are top-notch and very friendly; I’m a fairly frequent patron and always enjoy my coffee and an occasional slice. Cleanliness is important to me and I feel staff do a very good (and often challenging) job of keeping tables and chairs clean, given that crumbs and spills are to be expected - I’ve even had them mopping around my feet which goes to show how diligent they try to be (or is it just me?). They always ask first of course and I’m often very impressed with the effort they all put in - well done I say!! I have seen cups and trays left on tables as well, but to my mind it’s not neglect but rather a reflection of how busy the are and the high footfall - never once have staff not removed everything when asked - can’t say fairer than that. Drinks are always lovely and asking for any variations seems to be accommodated from what I’ve seen - they even have a binder with detailed ingredients for figuring out if a particular drink has allergens; I cannot commend them highly enough for this, as it’s something that is and should be taken very seriously by all food and drink establishments. The toilets are clean and tidy and I often see staff checking them so I presume they’re maintained throughout the day - one interesting observation is that no matter where you’re sitting, you are likely to hear the hand dryers when in use - this isn’t to say the noise is disturbing, but merely to point out that it is obvious if/when customers have used them. Now I accept that people may wash their hands and then dry them using tissue, but my guess is that some people (far too many) aren’t washing their hands at all after using the loo - not a pleasant thought, but the fact is people can be most insalubrious. Please let me mention some staff members by name, as I feel they deserve to be highlighted for their affable disposition and professionalism. Nathan is the top-man in my humble opinion - always willing to share a pleasant word (or ten!) and not afraid to tell it like it is, with good grace and humour - lovely chap! And if there’s a drink he can’t make, it’s not worth having - an artist after my own heart. Shrearam (I hope I’ve spelled his name correctly) is another of my favourites - he always attends to the details and will go out of his way to check everything is OK; he loves talking to the regulars too and that makes it a much more personal (not just transactional) experience. I value that highly - it’s meaningful. But, I l’ve heard Shrearam is returning to India - I will miss you young man, as will so many others. The ladies are a class act of course; Sian and Anamikka (sorry about my spelling) are just wonderful - I think they run the show, but the gents don’t realise it. Beauty and brains (am I allowed to say that in this day and age?) - what more could you want. Well, I won’t go on as this has turned into an essay, but I could wax lyrical about how much my visits to this coffee shop mean to me; great coffee and lovely staff - absolutely priceless!
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Reviews
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Neil Prothers ★★★★★
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Samab Ahmad ★★★★☆
It is a nice local Costa coffee needs to be more welcoming atmosphere. That could be done with a different style furniture at the moment it is moved from UK brand to US likening.
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Aleena Rashid ★☆☆☆☆
Visited this morning and I forgot how bad it is. The toilets were absolutely vile & should be reported to health and hygiene. Risk of serious infection and sickness from the toilets. Hot chocolate for child was awful. Charged extra for marshmallows and whipped cream, guy missed the cream and then slopped on without shaking so it was wet foam. New drink Hazel maple latte was awful and so bitter, it’s given me serious heartburn and allergy. This is only for the local people who don’t commute outside of the area, it was so awful. Will definitely go to roundhay next time and go to the local shops who serve quality food and drinks, and have clean spaces.
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Philippa Crabtree ★★★★★
I just wanted to thank the young lady working in Costa yesterday (15.9.25) after my 3 year old unexpectedly took ill and I was on my own. Your kindness was so appreciated. Thank you.
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samira mirzajani ★★★★★
Great Experience at Costa Coffee! I had a wonderful time at Costa Coffee. The atmosphere was warm and welcoming, and the service was excellent. A special thanks to Shirin, who served us with a big smile and a kind attitude. She was very friendly, attentive, and made sure we had everything we needed. Her positive energy made our visit even more enjoyable. Highly recommend this place for great coffee and amazing customer service!
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serena comrie ★★★★★
I'm really impressed at the level of customer service that I've received at this Costa. Joseph needs to be given a pay rise he went over and beyond for me when my glass water bottle that I purchased smashed. He went to look in their stock for a replacement and was very apologetic.
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Adeem F ★☆☆☆☆
Costa Moor Allerton Centre LS17 5NY - Agreed with other negative reviews …this is indeed the worst Costa in Leeds. We visited at 4pm on a Sunday afternoon. Staff looked really tired and didn’t seem interested in serving customers. Most tables and sandwich fridge closed an hour early. Coffee ground splatters on the Perspex screen and the kitchen area was really filthy. We waited 5min to be served even though there wasn’t a queue. Staff weren’t greeting any customers, they also didn’t offer us any cutlery until we specifically asked for it. The frappé we ordered didn’t have any coffee in it, just a blend of creamy chocolate. Costa usually has an excellent service but this particular outlet badly needs sorting.
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Martin Weatherill ★★★★☆
Clean. Friendly staff. Only had drinks. No problems
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John White ★★☆☆☆
It's not the worst here but it's not the best either. Service is usually not bad honestly ny only complaint is the toilets they really need checking more often.
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Darren Day ★★★★★
Popped in for a coffee, staff friendly and polite. Not busy at this time of day. Clean and tidy.
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FAQs
What is the address of Costa Coffee?
Costa Coffee is located at Unit 5A, Moor Allerton Dr, Centre, Leeds LS17 5NY, UK
What is the phone number of Costa Coffee?
You can contact Costa Coffee at +44 333 003 5883
How can I get to Costa Coffee?
You can find directions to Costa Coffee by following this map link