VFS Global Indian Visa & Consular Application Centre Government Office in London

Reviews

1. Sachin Dhanure ★★★★★

   I recently visited VFS global centre twice for my newborns birth registration application with HCI and for submitting fresh passport application. On both occasion, the experience was outstanding. Staff was professional and polite on both occasions. The lady and gentleman at the entrance who manages the queue and checklist is polite and are always extremely busy. The staff member for the first appointment was Imran Ali and for second appointment it was Chaithra I was able to book both appointments within a days time. I had submitted both applications online, checklist and documents were uploaded in advance. On both occasion the appointment and application submission was quick within 5 minutes. Morning appointment are quite and quick However, I have below feedback to share with vfs to work constructively to ease the experience. 1. The checklist should be part of online application and applicant should be able to check/uncheck 2. Total number of supporting documents can be uploaded should be increased 3. Signature upload image specifications format is not user friendly 4. Payment method be should be updated 5. There are inconsistencies in hci website and vfs global

   almost 6 months ago
2. Anup Nair ★★★★★

   I was extremely impressed with the service. The security gentleman was very humble, respectful, and ensured that appointments were managed clearly according to the allotted slots. At the entrance, another professional thoroughly checked all our application forms and promptly provided any missing forms, along with clear guidance. Officer Chitra Ravindran, who handled our Tatkal renewal, was exceptionally soft-spoken and patient. She gave us adequate time to arrange any additional documents required and showed genuine understanding of the reason for our Tatkal application. I was deeply touched by the way she managed the entire process with empathy and professionalism. At no point did we feel stressed; the entire experience was calm and reassuring. This is exactly the kind of service we expect, and we truly need more professionals like Chitra Ravindran. Hats off to the sterling service at VFS London.

   almost 6 months ago
3. Kevan Jacob ★★★★★

   I recently visited for my Passport Renewal Appointment and the price I had to pay was 85.44 GBP for a standard application. I had a really great experience at this VFS Centre and the queue was organized in an efficient manner and the staff were very polite. From the gentleman at the front, organising the queue outside to the staff at each booth. I booked in for the 8:30am slot and I'd recommend booking for a morning appointment as it is less crowded. Although I made a mistake regarding the second address (has to be UK address) Shabnam at Counter 4 was really kind and patient with me! I had gone out to re-print the application form and she was waiting patiently for me, which was very sweet of her. She was also quick and efficient processing all my documents, and it was a really smooth process. If you upload all the required documents online and have the photocopies of the same, you should be good to go. Hoping my new passport reaches me soon!

   almost 7 months ago

1. silent king maker ★★★★★

   At the Goswell visa centre today, I had a wonderful experience. My appointment was on time, and everyone was really helpful and kind. Although I was missing two of the necessary documents, the staff was incredibly helpful in explaining everything and assisting me in resolving the problem online. They also offer printing services at a fair price. Check all the paperwork as well before (there were a lot of people who needed to print some documents or make a photo). It's a really busy location with lots of customers, yet the staff is still nice, so I'm extremely grateful for those that work there.

   almost 3 years ago
2. rachna mehta ★★★★☆

   The queue was long outside but we all moved through with a positive attitude. 1 hour wait from appointment time. BUT all the staff were excellent. Working hard with smiles and pro active. Yes it took a while but a lot of people applying. Could be better system (bring back e visa maybe). But go with positive mindset and don’t join in with too many negatives. Everyone trying to do a good job. Let’s hope visas come though.

   almost 3 years ago
3. Muge BN ★★★★☆

   My experience for tourist visa and the service was fast if you be in there on time with full documents. The visa centre was clean, the staff was helpful while security desk, document control and counter areas. The is a photo service available and someone checked our photos to make sure. Also, there are some computers and printers to print your extra files faster than going out. Keep in your mind to bring some cash which is much more faster than card. Overall, very happy with the service. The only problem to find an appointment.

   almost 3 years ago

1. Swet Lii Pat ★★★☆☆

   Expect to wait a while. I reached for 11.30 appointment at 11.00, didn't get into the building until 12.50. Apt only system. Unfortunately the staff do not keep the applicants in the queue informed too well so some people end up gathering at the entrance, and some people queue. The staff did come out to call out appointment times but you couldn't hear if you were at the back of the queue or round the corner. Otherwise it was ok. Once you are at the door you have another half hour and you will be out if it's a straight forward tourist visa. The website to book appointments is absolutely awful. Luckily I emailed the Indian high commission and they replied to me within two days with a link to book the appointment for a few days later. I think I got lucky. It's a very frustrating system. I understand it was e-visa previously and hope they bring that back !!!

   almost 3 years ago
2. Ram Ravindran ★★★★★

   All, I have read all the negative reviews on Google I was assuming I was going to get a very poor service from Indian Visa & Consular Application Centre at 142-148 Goswell Rd., London EC1V 7DU. But on my day of visit I had a pleasant surprise. I was able to queue and the reception checked the form / passports and provided the check lists for UK and Non-UK passport holders. Please find my photos for the checklist. It’s a shame the Counsellor website doesn’t publish this list. Me and my wife didn’t have few documents, but they had a PC with internet access and a printer attached. I was able to pay £3 for the services and was able to print all the documents required (specially for my wife who is a non-UK passport holder) They have a copier and provide photo copies for 50p per copy. The time we took the checklist and the number we had plenty of time to print and arrange the documents. I must thank for the reception gentleman (Named Frank). Frank was very helpful with everyone he advised and helped. I’m happy to provide reference to Frank for a pay raise for his excellent customer service. Then the counter staff was very good and prompt on their service. We did all and get out of the building and I was able to over all these within my half a day of my work. I was able to see some are coming with no preparation and not making an appointment or having the form printed. So I would advise to fill the application form and get the printout and make an appointment & I’m sure you will get treated as me.

   almost 3 years ago

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