From the beginning of serving us these two young staff members (one was a supervisor) were acting awkward and judgmental towards us and then when we were leaving they began (loud enough for us to hear across the room) mocking us for an enquiry we made earlier.
Dealt with a really nice girl called Kirsty when I faced an issue. The self service till had an error message on it but the card machine took my money. The “manager” come over to deal with it. Who was aggressive rude and not understanding at all. I DID infact pay for the tshirt as the money never came back now I have to contact customer services as the manager said I never paid for the item when I infact did as stated.
Exchanged an item Thursday (27.03), told I'd get an email receipt and refund. Four days later, nothing. Returned Monday, same "manager" (SPANISH MAN WITH PIERCINGS AND A MOHAWK) who served me now says I must call customer service. Absolutely unacceptable. Poor customer service. Why should I fix their mistake? Previous reviews all point to the same male in questioned and if that's the case he needs retraining or better yet find a new job! Avoid Pull & Bear Lakeside if you value your time and money!
In store yesterday on self service checkout. The neighbouring tills goods inadvertently appeared on my screen and I ended up paying £19.99 for items I had not purchased. I approached a member of staff who directed me to the assistant manager. This guy was the the most rudest unhelpful man I have ever met. He refused to deal with my query, told me to whatsapp customer service and went off folding clothes. Customer services said he could arrange the refund but he refused, telling me customer services have to resolve. He could see I had been charged in error, but refused to give me anything as proof that the machines had erroneously charged me for items I hadn't purchased. It was like talking to a real live chatbot whose software had become frazzled! I spent over 1.5 hours in store trying to get this resolved. Pull and Bear still have my money! Never shop in this store, the customer service is absolutely atrocious.
I have never in my life experienced such appalling customer service. The self service tills don't work. I was then subsequently charged twice because of the till error.told I wouldn't be charged. Of course I was. Spent hours on the online chat for a refund was ignored on the online chat. Sent WhatsApp to be rudely told I need to wait. We only went back in there because my husband bought a pair of trousers and you left the security tag on!!!
Store looks great, quality of items also nice. However the service was appalling. There are self checkouts with most people experiencing problems, and the cash desk was not accepting card payments despite all having card machines (wasn’t informed until had alert been queuing for 5 minutes at least).
Pull&Bear is located at W Thurrock Way, West Thurrock, Grays, THURROCK RM20 2ZQ, UK
You can contact Pull&Bear at +44 7423 485436
You can find directions to Pull&Bear by following this map link
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