JMR Solicitors

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Reviews

1. Q Z ★☆☆☆☆

   Completely Untrustworthy and Unprofessional - Avoid This Firm My wife and I had an awful experience with this firm. What was supposed to be a straightforward café contract turned into a six-month nightmare, costing us more than three times the original estimate. The firm constantly delayed the process, and we had to chase them for updates. We were charged over £1,200 just for phone calls and emails, including calls we made to ask about the progress of our case. They recommended that we sign an hourly-rate contract, suggesting that it would likely take only a few hours to complete the work. While most solicitors offer fixed prices, they claimed this would save us money. Unfortunately, once you sign an hourly-rate contract, it becomes a never-ending ordeal. They will find ways to extend the process and bill you for every moment. Despite acknowledging a billing error in one of the invoices, the mistake was never corrected in the next one. When our deposit ran out, the firm demanded an additional £2,400, threatening to stop working on our case unless we paid immediately. The lack of professionalism and transparency was shocking. We’ve also been waiting for over a month for their internal complaints process, with no updates. It’s been extremely frustrating and unprofessional. If you encounter similar issues, you have the right to escalate the matter to the Legal Ombudsman after 8 weeks if the firm doesn’t resolve your complaint. You can also take your concerns to the Solicitors Regulation Authority (SRA) if you suspect misconduct. I strongly advise you to avoid this firm at all costs. They are unprofessional, unreliable, and more focused on inflating fees than providing honest service.

   1 year ago
2. Sean Goulding ★★★★★

   I recently used JMR Solicitors and the experience was a very good one; I would highly recommend this firm for legal work. The work carried out for me by them was quick, professional and the quality was excellent. I will certainly go back to JMR if I need any legal work in the future.

   1 year ago
3. Sherry L ★☆☆☆☆

   If I could give 0 stars, I would! Avoid JMR Solicitors at all costs! Due to financial constraints, I searched for a more affordable solicitor and found JMR Solicitors. I paid for a 30-minute consultation on April 15th to review a straightforward handover contract for my café. The solicitor hinted that the cost would be around £800-£1,000 + VAT and that it would take 4-6 hours of work, likely completed within 2-3 weeks. He gave the impression that it would be quick and not expensive. However, the experience was far from what was promised. The final cost ballooned to over £3,000—triple the estimate—and dragged on for six months. I felt completely deceived. They charged over £1,000 for phone calls and emails, including every communication I made to check progress. If I didn’t chase them, I wouldn’t get updates. My £1,800 deposit was quickly consumed by these communication fees, and I wasn’t informed until it was exhausted. Then, I was told I owed £400 and had to pay another £2,400 to continue. A finance team member rudely threatened to stop work if I didn’t pay. JMR also delayed my case by claiming they hadn’t received the seller’s solicitor’s emails, causing two extra weeks of delay. After finally admitting it was due to their own IT issues, they didn’t take responsibility and kept stalling. We had to chase the solicitor again to ask why the case wasn’t closed, only to hear excuses about a "basic contract" that his supervisor didn’t approve—information we only learned by chasing them. Throughout this nightmare, I received three separate invoices, and I had issues with every single one of them. The first invoice was particularly frustrating. They included a charge for “one hour of personal attendance for taking initial instructions,” but I had only a 30-minute consultation, which had already been invoiced and paid for separately. After I raised this issue, JMR acknowledged the mistake and promised to amend the bill. Despite this, when I received the third invoice, the same error was still there. They charged me again for the extra hour, which had already been corrected. This made me question their billing practices—either they don’t genuinely charge by the hour or they are incredibly careless with their accounting. How else could they justify charging for an additional hour of consultation that never took place? This demonstrated a lack of professionalism and a tendency to overcharge clients. Additionally, I requested evidence of the emails they claimed to have sent, which was never provided. I manually counted the emails, and the number didn’t match the charges on my invoice. For example, they charged £17.70 per email, and even a discrepancy of 10 emails would mean an extra £177. Despite repeatedly asking for clarification, they never provided any proof or explanation. My internal complaint, submitted weeks ago, has been completely ignored. This is a dishonest firm that overcharges and drags out the process for as long as possible to maximise their hourly fees. The fact that they charged me for their own IT issues and internal mistakes is absurd. Even after the contract was finally signed on September 9th, as of today, October 5th, I am still waiting for my deposit to be refunded. Since September 6th, I have tried to raise an internal complaint, but received no response. Their handling of my case was completely unprofessional. I urge anyone considering JMR Solicitors to stay away!

   1 year ago

1. Daniel Jackson ★☆☆☆☆

   Instructed JMR through Millenium Legal back in February (nearly 5 months ago) on an uncomplicated house purchase with no chain on our end that still hasn’t completed. Our experience has been terrible. We have been passed around several different members of staff, some of which were fired during the process, alongside internal reports of email phishing, which we found very concerning. We currently have only a few weeks left before we lose our mortgage offer, and no visible progress is being made. We often struggle to receive replies to emails and are also struggling to get in contact with our case handler. We feel like we are very likely to lose our mortgage offer even though this is a simple purchase. The whole process has been incredibly stressful, and we wish we had not chosen them.

   1 year ago
2. herwin chiu ★★★★★

   Got in contact with JMR solicitors for the sale of my property after them being recommended to me by a good friend of mine. And I am glad to say that I had listened to their recommendation the sale itself went so smoothly they took care of everything and had kept up great communication with me through the process. I would highly recommend anyone looking for a solicitor to get in contact with JMR

   1 year ago
3. Anah Akbar ★★★★★

   I would highly recommend JMR solicitors, the staff have been extremely helpful with the sale of my property. The whole process was very smooth and they took all the stress off our heads. Staff are extremely professional and helpful and we would definitely use them again. 10/10 for service and overall experience.

   almost 2 years ago

1. Shaf Syed ★★★★★

   Thank you very much for all the efforts and efficient services towards completion of the property sale. Angela has been very helpful and kind enough throughout this whole process & always responded to all my email queries and day to day updates without any hesitation and sorted out everything quickly. I would personally recommend JMR Solicitors to anyone looking for conveyancing services. All the Best.

   almost 2 years ago
2. Amina Arslan ★★★★★

   My experience of JMR Solicitors has been great. I have been updated through out the process of the sale of my house. The staff were helpful and friendly throughout.Thank you. You made a very stressful time more bearable. I would definitely use the firm again.

   almost 3 years ago
3. Karen Fishenden ★☆☆☆☆

   I reluctantly gave a 1 star as there isn't a 0 star option. JMR do not answer phone calls, e mails or respond to buyers solicitors questions. I have had a very frustrating and difficult time which is still going on. JMR really do need to act immediately to the problems within the firm. This is one of the most stressful times a person goes through and for me it is making me ill. At this stage my advice is to avoid at all costs. I will gladly review this post if they can redeem themselves. But it will take a lot for me to change my mind. Come on JMR do your job and communicate with your clients, get on with it. I should have moved by now. It's taken so long my buyer has renegotiated price and I have lost 7k. Not happy.

   almost 3 years ago

1. C Iles ★☆☆☆☆

   I could not discourage anyone from using JMR more. They have been impossible to contact throughout the entire process of selling my flat. They have replied to just 3 of my emails throughout the whole process (3 months and counting), when these replies miraculously came they were weeks late 1 liners with typos that didn't even answer my question. I have never managed to speak to any human being over the phone, left multiple answer phone messages with no reply. I am now having to pay for a new RICS valuation at a cost of £185 to me because of their incredibly slow poor service means my last one is going to expire. I was finally moved to a new solicitor by Home Legal Direct as they initially assigned me to JMR to begin with. My new solicitor is great and I have spoken to them more in 2 days than I did in 3 months with JMR. However JMR have not sent over a single piece of paperwork to her. This now means my flat sale is stagnant whilst we wait for JMR to simply press send on an email, which apparently is too much for them. Again, I have tried to contact them multiple times over email and phone and have had no response. I am putting in a formal complaint to the legal ombudsman and I suggest all others who have received the same terrible service do so too. DO NOT USE THEM!

   almost 3 years ago

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