Costa Coffee

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Reviews

1. Abi Groves ★☆☆☆☆

   Parking charge trap. Received fine despite using the tablet on display to validate parking. Can see this has been an issue for others in the past not noticing. Now they have errected a huge sign and ipad for parking, i believe Civil Enforcement are trying to purposefully 'forget' people have signed in to force them into fines. Absolute Scam. Do not go. Costa staff, although sympathetic, couldn't do anything to erase the fine.

   almost 3 months ago
2. Deborah ★☆☆☆☆

   Like many others I was unaware of the fee to park. Its not town centre there is free parking over the road and the signage is not at eye level so you literally don't see it, but unfortunately COSTA prefer to penalise their customers...well ex customers now. Purchased cakes and coffees stayed for over an hour got a 60.00 parking fine. They are not interested in resolving it you just have to pay it so around 80.00 for coffee and cake ...definitely the place to AVOID

   almost 4 months ago
3. Sharon Bond ★★★★★

   Was meeting my friend later around 1230, usually I love this store but won’t come in again if the Assistant Manager doesn’t get basic information So the lovely Manager, Mel is sweet and kind and speaks to regulars like family, working in social care, you can see who is genuine cares, and has excellent interpersonal skills, all there but I wonder why I was either too assertive or the Assistant Manager, was too focussed on telling me to not put a large cardboard box full of something on another table!? I was sat in a quiet corner having spent £9.70, on drinks cakes and expressed gratitude about his staff, he had zero awareness as he got on doing cups trays etc. That aside, my dear friend was unable to join me today, she and I are regulars and we always sit quietly in the table opposite the toilets, just to be able to have a bit of down time, be near the loo too is a bonus. The table tables are now across from a cupboard where the Assistant Manager cannot get at and where the two tables now that he needs urgent access to to put paper cups as he tells me about access, so me with osteoporosis that practically spends my pension in loads hot chocolate coffee cakes crisps etc etc is told that he, the Assistant Manager, who might have theoretical knowledge is now allowing his barista the lovely young lads to sit at the same table enjoy her break, and so she should whilst she eats drinks has crisps with all the paper plastic cups that he urgently he would appear to have urgent need to move me for as he leaves them obviously, I can see them plastic see through loads of them , six packs as the barista enjoys licking her fingers on her crisps , has a sprite on iPhone whilst he is prancing about I’m moved with hot chocolate two cakes keys phone plates osteoporosis chad leg need to be near loo! In addition a person mentions that a fire door is propped open with a boulder he says nothing at all as I close the door to support him so the wonderful assistant manager pops out to the underlying who is much better in public relations his junior and tells her about emails from HRvin a public place who then goes through privat entrance I hear lots being touched! Hoping fingers washed no evidence of this Wow, Mel he need to learn about Health and Safety at work Act 1974 and Fire Safety Regulations I told him that a man had noticed and if I was nasty too I would him over that, that I thought maybe it was propped open in good faith So I suggest ask is this area out of bounds to public? Where is the sign saying How come staff can eat there not us He says you can I just need to get there meanwhile same barista person no clean hands in mouth iPhone might be done shift them goes to tables Urgent cupboard still unlocked plastic cups still there My drink cakes just under £10 photo to follow plus call to Health and Safety At Work Act door propped open fire with big stone now closed by me Infection control fingers hands mouth table Lots of smiles from Assistant Manager concussion not keen women disrespectful Not keen Health and Safety Health and Safety Food Hygiene will be Where are you Mel and the twins Maddison the best ever Alex Meanwhile as my food has gone cold down in lumps cakes dry I will be looking for compensation monies as it’s appalling He lets the side down No response apology No problem solver So just disable that area as delivery but it’s ok to turn a customer away and let the staff member eat there in out still urgent cups still there two hours later Urgency is me Star books No Officials ring me Compensate me as the customer is ALWAYS right disgusting Get him out of here On how to be a Manager Meanwhile barista now in loo Hope hands washed Up down in out like a adhd restless teen I bet that door will be wide open fire door propped same boulder as soon as I leave I also said that I understood hot day It’s funny how something you loved and one incapable man posing as assistant manager can behave like that no reply no thank you Kept saying it’s a table I come back in one day from receipt of this review Food hygiene

   almost 8 months ago

1. Simon Cotton ★★★★★

   Love Costa, probably because I'm a coffee ☕️ kinda guy. Always love the seasonal range of food and drinks always on offer. I prefer Costa over all other coffee shops and love the smell and atmosphere in the Costa shops. Decor is lovely and the seating is soo comfy. Live a nice cup of coffee and Costa provides this every single time. Food is pretty tasty too with sweet and savoury food that is definitely worth coming back for.

   almost 3 years ago
2. Anne-Marie Knighton ★★★★★

   I've been here a fair few times, to sit in and to take away. The staff are always lovely. Sometimes when it's busy and the queue is to the door, it does take a while for drinks, but once they're on it, they're on it. I've never had a reason to say don't go there. The atmosphere is always nice too which helps

   almost 3 years ago
3. Laura Cove ★★★☆☆

   Average for a Costa. I think it's ready for a revamp. Staff were nice. They could have done with more than two people on over lunch because stopping constantly to do food made waiting times too long. the takeaway people had to stand in between the seated restaurant people, bit uncomfortable for everyone really.

   almost 3 years ago

1. Michael Droushiotis ★★★★★

   What can I say except what great service. The two young ladies behind the counter were ran off their feet. Having to deal with the heat and some rude customers I was so impressed with them. My drink was perfect as was my brother's. Emma made them beautifully and even checked after if everything was okay. Couldn't have asked for better service in such difficult circumstances. Sophie was polite and helped me with the Costa app during my order. A serious compliment to both of them.

   almost 3 years ago

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