lululemon

Reviews

1. Shahid Chaudri ★★★★★

   Excellent customer service, reasonably priced goods, friendly staff, very fair return policy.

   almost 6 months ago
2. El ★★☆☆☆

   Great prices and love the stock. But I was overcharged on an item. What was more interesting is that at the till the employee realised, and made it out as if they had fixed it - I should have checked in store but I didnt and only realised when I got home that they hadn’t fixed the error and I paid more than I should have. Ive emailed immediately and not received a response.

   almost 7 months ago
3. Valentina Labányi ★★★★★

   I had a wonderful experience shopping at Lululemon. The staff were incredibly kind and helpful. They were attentive, and I especially appreciated that they asked for my name and wrote it on the fitting room where they placed the items I had selected — such a thoughtful touch. They offered advice in a friendly and considerate way, which made the whole experience even better. A special thanks to the gentleman at the checkout counter for his patience and kindness. Thank you!

   almost 8 months ago

1. Lily Van Der Woodsen ★☆☆☆☆

   Very rude sales assistant on this occasion I asked if they had a jacket in navy and she said they can order it for me. I said it’s okay, I can order myself, to which the lady rolled her eyes and said okay

   almost 9 months ago
2. Kathy greenwood ★★★★★

   First time in this store and first purchase. The staff were lovely, assisting me to exchange a Christmas gift smoothly and with no hassle. Decided to try on some items, Imogen was super efficient, attentive and with a friendly manner, arranged to have trousers altered as part of the free service provided. As a much older customer I can feel a little intimidated, but I will definitely be back, thank you.

   1 year ago
3. Helen Law ★☆☆☆☆

   Great stuff, but be careful ordering in-store. Our product was never delivered to the store, and despite getting in contact numerous times (both in-store and with head office) no-one will follow up.

   almost 3 years ago

1. Sophie Winter ★☆☆☆☆

   Worst Lululemon in London - staff were humiliating, unhelpful and deceiving. I visited this branch because my leggings had a hole at the seam and I know that Lululemon have a quality promise - this was not upheld at this shop. I’ve been to Canary Wharf and Regent Street branches and been able to have items exchanged previously without any issue. This branch was asking me for proof of purchase , found it on their system and then refused to exchange my leggings because I purchased these leggings a year ago. It does not saying in your quality promise about not being able to exchange items that are a year old and I have been able to do this in other branches. Won’t be giving my money to Richmond Lululemon - snobby staff or staff were just standing around. Not welcoming, not helpful . Woman couldn’t even spell my name properly and I felt as if I had to purchase an item before I could get an exchange

   almost 3 years ago
2. Michael Grady ★★★★★

   Always a pleasure to shop here and in particular Annie who is knowledgeable helpful and a pleasure to deal with, a truly great brand ambassador for your business .

   almost 3 years ago
3. Enzio 548 ★★★★★

   Great service from Nathan and Annie for my new travel pants. Super knowledgeable about their products and helped me pick the perfect pair. Been using them on the regular for 6-8 weeks now and the material is holding up great.

   almost 4 years ago

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