Went in today to get a headlight bulb replaced. What lovely friendly staff. Many thanks to the young man who helped me ( I own the Kuga) he was so polite & friendly. Well done Halfords excellent customer service
Great experience delivered today at Halford Kidderminster. Had an extremely stressful morning with a flat battery couldn't get the vehicle to Halfords for my time slot. Halfords team were fabulous in assisting and changing battery, great job
I had a great experience at Halfords Kidderminster today. Harvey was extremely helpful and replaced my car battery quickly and efficiently. He also took the time to answer my other questions and made sure my car was in good condition before I left. It’s rare to find such friendly and knowledgeable service — thank you, Harvey, for making the whole experience so smooth and stress-free!
Was looking for engine oil when Harvey asked if I needed help. I appreciated all of his expertise and was grateful for the knowledge as I didn’t know what I needed. Friendly and warm when helping customers and perfect example of what to do. Juliet served me on the till and was equally helpful when serving me. Grateful for both members of staff.
What great customer service. A few weeks ago Tom helped us choose a new audio unit , he was so helpful and friendly, nothing too much trouble, great service thank you . We had the unit fitted by Steve , again super professional and friendly, informed me of what was completed and why . Really can fault the service we had on our motor home. Five stars , thanks
Ordered two tyres and inner tubes for my son's bike. Went to collect with the possibility of having them fit them. From the moment I walked the door a Tom F straight in asking can he help. He sent me off upstairs, went to get my click and collect and brought it up. I was then dealt with by Luis who did the fitting. I went off to two shops whilst they carried on. Phone call as slight issue with a nut. Explained what needed doing. Said carry on. By the time I got back to collect was almost ready. I have to say as it easy to complain in the current climate, but I was extremely impressed from start to finish. Harvey took the payment at the end. The three of them do Halfords proud. They deserve recognition for being excellent. I like fantastic customer service, and they provided loads of it.
Excellent service from start to finish. My bike was ready to collect earlier than my time slot and was notified I could collect earlier by phone. In store I was given all the help I needed to purchase the accessories I wanted and they were fitted to my bike there and then. Also was helped getting the bike loaded into my car. Kidderminster Halfords has an excellent choice of bikes would highly recommend.
Only took off 1 star because I didn't get notification that the order was ready for collection and had to phone a central number to check. In store, service was excellent. (Child's) Bike ready assembled, checks done again on the spot, all options regarding servicing and insurance etc well explained. Very pleased at option to buy a Christmas bag, large enough to wrap the bike in. Assistant also offered to carry the bike to the car for me. Service with a smile.
Wanted to purchase a cycle helmet for my granddaughter and when I couldn't find what I required on the shelves I asked a young lady who was so helpful. The assistant found me a good selection from the stock room and advised me on the best one. Friendly, helpful and very polite. Very pleased with my helmet and purchased other as a result of the help.
Halfords Kidderminster is located at Crossley Retail Park, Carpet Trades Way, Kidderminster DY11 6DY, UK
You can find directions to Halfords Kidderminster by following this map link