RS Connect Group The Royal Town of Sutton Coldfield, Birmingham

Reviews

1. J B ★★★★★

   Had a front and rear Nextbase dash cam fitted to my VW T-ROC today by Chris from Exeter. Cannot praise him highly enough - friendly, knowledgeable, nothing too much trouble, took great care of my car and the installation was completed in an expert manner, taking care to ensure air bags and my sunroof drain channels were properly considered. Would not hesitate to recommend RS Connect

   almost 7 months ago
2. Rob Stillwell ★★★★★

   Purchased installation of my Nextbase dash cam who use RS Connect and it was an overall really good experience. They contacted me the day after my purchase to arrange a date and they confirmed am or pm via text the day before installation. I then received another text when the tech was on his way. Ben talked me through the installation and the power options available and then completed the work in about 2 hours. He did a first rate job with all the wires being hidden and answered some of my general questions on the dash cam itself.

   almost 7 months ago
3. Divyang Thakkar ★☆☆☆☆

   Poor customer service, no specific time slot message for dash cam, arrived any time and expected us to be there all the time. Also said we waited, we arrive in the morning and they appear at 7, while their opening hours are 9-5, which I expect at 7. To reschedule, you have to call at 9, which doesn't make sense. When you speak to customer service, it feels like they’re offering a free service after charging £150, and you still get rudeness.

   almost 10 months ago

1. Luke ★☆☆☆☆

   Terrible!! They have been appointed to fit a payment reminder system toh vehicle on behalf of my finance provider, they never showed up on the first appointment, I called them the next day asking what happend, just a crappy excuse was given about there being an issue with the engineer, booked it in again but at my workplace, guess what! They were a no show again, no text/call or email to inform me of a cancellation, so I refuse to answer there phone calls,text or emails harassing me to book it in....why should I, you failed to come out on 2 separate occasions! Formal complaint made to yourself and GoCarCredit

   almost 10 months ago
2. andrzej merica ★☆☆☆☆

   Booked appointment for dash cam installation. 5 weeks later still nothing. They keep cancelling appointments due some strange never ending engineer sickness. On my last phone call lady from customer service just hang up! Definitely never use this company again.

   1 year ago
3. Rahim Remtulla ★★★★★

   Had a wonderful service provided by Ryan Minn. He came to install a dash cam system on our car and was very friendly, polite and extremely efficient. Despite raining cats and dogs he was very meticulous in the work and carried it out to a great standard. We highly recommend him and RS Connect.

   almost 3 years ago

1. Cassini Wales ★☆☆☆☆

   We waited a month for a weekend appointment to have our dash cam installed. We waited in all Saturday (17.12) and the "engineer" never arrived. Their offices are not open on a weekend so we were unable to make contact with them until this morning. We called to explain and were told "the job probably wasn't sent through to the engineer properly or the engineer went home sick" when we asked why we were not contacted, the reply was "no idea, we will have to look into it". We requested that an engineer attend today as we go away in a couple of days (the whole reason for the dash cam service) and were told that an engineer wouldn't be back in our area until mid-January! We reminded them (very politely) that our appointment was not kept by them and a day had already been wasted and that they should be sending an engineer to put this right, which you'd think was obvious considering a no-show. I asked what would happen if the dash cam was fitted and there was some fault, wouldn't they send an engineer out the next day to fix it? Would a fault also be expected to wait until mid-January? There was a pause and "I don't know what to tell you". We were told to submit a complaint but told it could take a week to hear back. There are countless reviews saying the same thing, so it seems that this company have very unreliable workers and although they reply to reviews requesting an email, they only try to make a new appointment weeks later. We have requested a refund. Don't use this company, go elsewhere. Mistakes happen, but no attempt to rectify this is not acceptable.

   almost 3 years ago
2. david clayton ★★★★★

   I used RS connect to install my front and rear dash cam. The guy (sorry, can remember name) that came to fit my cam done a great job. He was friendly, polite and knew what he was talking about. Thank you RS connect. Highly recommended

   almost 3 years ago
3. Peter Morrell ★★★★★

   Fitting of DASH CAM - purchased my dash cam & fitting direct from NextBase after a truly horrendous experience with the biggest high street car supplier (Halfords). RS Connect were NextBase's preferred installer; straight after the purchase the communications began, excellent service. The day of fitting arrived, I was given a rough time slot, and the fitter called to confirm a more accurate time, again, excellent communication. The fitter was super friendly and professional, the job took longer as the weather decided to turn and there was a serious bought of rain, not easy for him when working on a small two seater convertible sports car!! He did an excellent job, neat tidy & care taken with the car (brand new Z4). Really happy with the whole process from purchase to fitting. Although I did feel sorry for any customer who was after me, the rain literally stop work for an hour so appointments after me may have been cancelled. Highly recommend RS Connect.

   almost 3 years ago

1. Richard Taylor ★★★★★

   Great. Engineer attended promptly and took care over the camera installation. He showed me where I had managed to connect my DIY camera incorrectly, so I was able to move it to a 2nd car and do it properly. He did a really tidy job in a short time before taking time to show me all its features until I was happy with its use.

   almost 3 years ago

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