H&M

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Reviews

1. Francis Tyler ★★★★★

   Great Christmas shop nice staff..got all we needed

   almost 3 months ago
2. Mihail Pop ★☆☆☆☆

   Really poor customer service today at your store in Lakeside. My wife just wanted to return an item bought online which was sent on the wrong color and wrong size by H&M . We inquired about returning it and getting a refund but one employee didn't seem to know how to do it , thereafter possibly a manager came and informed us this is not available in stores but we need to return it by post . Imagine what she actually told us , that we have to pay 3 pounds delivery for an item which was £6 , therefore even if this wasn't our fault , we need to return and pay the postage. We left by my wife checked again the website and on your website is clearly stated that any items bought online can be returned in any UK stores. Moreover, we decided to go upstairs on the 1st floor of the shop and what do you think? Surprise, surprise : this was accepted without any further requests by a very kind employee. Shame on the manager from the ground floor for refusing us just because she didn't have the mood or she hasn't got a clue of her company guidelines. We felt like 2nd class citizens. For this reason we will be avoiding your stores moving forward.

   almost 7 months ago
3. F.R. M ★☆☆☆☆

   I’m writing to express my disappointment regarding the service I received today at your Lakeside store. I visited the store to return some items I had purchased online. Unfortunately, the overall experience was extremely frustrating. The queue at the tills was very long, and despite having multiple staff members on the floor, only one was initially attending customers. The others appeared to be walking around without offering support or stepping in to reduce the wait time. After a considerable delay, a second staff member eventually opened another till, but it took her nearly 15 minutes just to get started. What was most surprising—and disappointing—was that while people were waiting in line, another customer walked directly up to the second till and began being served without any objection from the staff, even though there were clearly others ahead of her in the queue. During this time, I was particularly anxious because I had my electric vehicle charging at a Tesla point, and I was running out of time before incurring additional fees. Despite this, I waited nearly 30 minutes just to return two items. That delay was not only frustrating but completely avoidable with proper staff attention and support. Frankly, the staff seemed disinterested and unmotivated. Their attitude gave the impression that they didn’t care about customer experience at all. In contrast, stores nearby like River Island handle customer service far more efficiently and respectfully. This isn’t the first time I’ve encountered poor service at this H&M location. Unfortunately, it appears to be a recurring issue. I sincerely hope this feedback is taken seriously and that proper training or supervision is introduced to improve the customer service at this store.

   almost 7 months ago

1. Mark Evans ★★☆☆☆

   The store has plenty of space and wide variety of items but clothing on the floor, poor availability of sizing, lack of value for money and disappointing customer service has led to me leaving a low rating for the store. We found some items which had been jumbled onto a rail incorrectly and found an item which we liked, but it wasn’t in the right size. I tried to find a member of staff which proved difficult but then I found someone and kindly asked them about the sizing availability for the garment. The member of staff simply replied “everything we have is out”, which didn’t really help me and offer me options to purchase the garment or find the right size. The store had seating which I found good and plenty of space with self-service and manned checkouts for completing your purchase. I sat and waited and used the free Wi-Fi in store but then we left empty-handed; quite disappointed with the experience. It’s not so awful I’d give it a one star but I found it hard to find positive thoughts about our visit to this specific store location. Overall wouldn’t recommend to friends and family and probably won’t go back to this store as I found the staff I interacted with unhelpful; I’d consider ordering online or visiting another store.

   almost 9 months ago
2. Laxman Thapa ★★★★★

   H&M generally receives positive reviews from customers for several reasons, making it a popular choice among fashion-conscious shoppers. One of the most frequently mentioned aspects in reviews is the brand’s affordability. H&M offers a wide range of stylish clothing, accessories, and home goods at prices that are accessible to a broad audience, which is especially appreciated by those looking for trendy items without spending a fortune. Customers also praise the variety and versatility of H&M’s product lines. The store is known for its ability to cater to different styles, occasions, and age groups. Whether shoppers are looking for casual wear, business attire, or something for a special event, they can often find what they need at H&M. The brand is also recognized for its frequent updates to collections, which keeps the inventory fresh and aligned with current fashion trends. Another strong point mentioned in reviews is the quality relative to price. While H&M offers budget-friendly options, many customers find the quality of their products to be good, with items that are stylish and durable enough to meet everyday needs. Additionally, H&M’s commitment to sustainability has garnered positive feedback, with customers appreciating the brand’s efforts to offer conscious collections made from recycled and sustainable materials. Customer service at H&M is often highlighted in reviews as well. Many shoppers find the staff to be friendly and helpful, both in-store and online. The ease of shopping on H&M’s website, with its user-friendly interface, detailed product descriptions, and straightforward return policy, is another factor that contributes to positive experiences. Overall, H&M’s combination of affordability, variety, and quality, along with its commitment to sustainability and good customer service, makes it a well-regarded brand in the eyes of many shoppers.

   1 year ago
3. Emma Marshall ★★★★☆

   Nice items and polite staff. Racks were all messed up so hard to find correct sizes but found them spotted around the store instead.

   almost 3 years ago

1. Dawn Wright ★★★★★

   This store has expanded and now has a larger home department which means the store has a new layout - seems easier to navigate now and I prefer it to how it was before. Never leave empty handed!

   almost 3 years ago
2. Timur ★★★★☆

   I recently visited H&M and was pleased with my experience. The store had a great selection of clothing for both adults and babies, and I was able to find some really cute outfits for my little one. The queues weren't too long, and the staff were friendly and helpful. I was able to find everything I needed without any issues. Overall, I would highly recommend H&M for anyone looking for affordable and stylish clothing for the whole family.

   almost 3 years ago
3. Michelle Needham ★★★☆☆

   Was excited to visit the home part of this store but was very underwhelmed. I don't know if it's because it's Christmas time but very disappointed with empty shelves and lack of choice.

   almost 3 years ago

1. Julieannne Murray ★★★★★

   Had to return an item no queue at the checkout. I was dealt with very professionally and quickly. Store was well stocked with autumn/winter items which looked good quality and very wearable. Would recommend a visit.

   almost 3 years ago

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