Halfords Autocentre Perry Barr Car Repair Garage in Birmingham

Reviews

1. Simona Verciuc ★☆☆☆☆

   I brought my car in this morning at 8:30 for a battery health check. The staff member took the car inside and returned after about two minutes stating that the battery was fine. No alternator or additional checks appeared to be carried out. After I left, I received a message indicating that my booking had been cancelled. It’s clear that no proper inspection was performed and the check felt superficial. While I understand this was a free service, as a reputable company you should not waste customers’ time.

   almost 7 months ago
2. Obiora Onyeabo ★★★★★

   Walked into Halfords Perry Barr and had my battery replaced without an appointment. The service was excellent from start to finish. Prices quoted were significantly lower than other garages i had visited earlier in the day. Really grateful to Ray and the rest of the team for this first class service.

   almost 7 months ago
3. Osama khodair ★★★★★

   I had an excellent experience at Halfords Autocentre thanks to Ahmed, the centre manager. He went above and beyond from start to finish — overseeing everything, giving clear and honest advice, and even helping me understand the different protection packages and the Black Friday offers available. What really stood out was how professional, approachable, and genuinely people-focused he was. It wasn’t just me he treated this way — I could see he brought the same warmth and care to every customer who walked in. Ahmed is a credit to the Autocentre, and his customer service is outstanding. Highly recommended!

   almost 8 months ago

1. Kayalarasan Kanagasabai ★★☆☆☆

   Thanks for doing a full service yesterday on my Peugeot 308, few things I have noticed post service: I saw a piece of blue tissue left in the engine bay under the fuel filter, this could have easily been a fire safety issue!! Moreover the service book hasn’t been stamped. I have asked one of the staff and he confirmed it has been done but it turns out to be a deceit.

   almost 11 months ago
2. Just Beingme ★☆☆☆☆

   Absolutely awful place. I can't believe how unprofessional this place is. i brought my car in for a diagnostic test and it took them 2 months to send the report to my warranty company. I called every other day to chase it, only to be promised "we will definitely do it today ".Always some excuse as to why they were unable to do it. Poor poor customer service. Gave it one star because i can't post review with less, otherwise it would have got none.

   almost 3 years ago
3. Zsolt Miklossi ★☆☆☆☆

   My car was booked in for Full Service + MOT. I left the car at the 20 Tameside Way, Perry Barr, Birmingham B42 2UB garage. Three hours later I received a call and an email confirmation that the vehicle is ready for collection so I headed to the garage. When I got there I was briefly walked through the few issues that were found, collected my keys and left thinking all is well. Later today I got another phone call, roughly another three hours later saying that they never replaced the air filter, because they were waiting for parts to be delivered. So I drive back to the garage and watch the mechanic open the bonnet to replace the air filter. The air filter housing cover was loose, there was no air filter in, the pipe that feeds the engine with air was also loose, basically I was driving my car without air filter and loose parts. Thank God I only drove the car for around 30 minutes.I tried to find out from the mechanic how this could happen, and was brushed off with shoulder shrug and a short answer "I don't know". He only said that he was waiting for parts and took the car outside to start working on the next car. No communication between the mechanic and the guy who was working at the desk. Got in touch with someone at online chat and was told that one of the supervisors will be in touch with me in the next two days, which I don't high hopes for.... Should have believed the bad reviews about Halfords. Never again.

   almost 3 years ago

1. Jay Davis ★★★★★

   Daniel and the team took great care of my car. Always honest and reliable and guve good advise whilst helping me to understand more about my vehicle. I booked online and had a quick turn around time. I wouldn't go anywhere else.

   almost 3 years ago
2. Francis Sotomayor ★☆☆☆☆

   Never beaten on price, but definitely on service Took my car in for front wheel alignment. Was asked to collect it 2.5 hours later, but when I did they hadn't started it so I was asked to wait another 30 mins. After which I drove home to find the steering was off centre and took it back. Another 1.5 hours later and test drives, they returned it to me basically saying it now needed the rear wheels aligning and that they couldn't sort it. So my car was made worse and in 6 hours of waiting. The staff seemed to not know how to do the job and it was very over crowded/booked.

   almost 3 years ago
3. Chris Vanilla ★★★★☆

   Staff are great but it is a busy little venue. There's very little parking too which certainly adds to the stress. The biggest issue is that you can't call the centre itself as it directs you to a main switchboard with an annoyingly long message and totally incompetent staff. I had a quick issue which the centre team could have quickly resolved but not something I could do online; despite the lengthy message telling me to do so. I called twice: first time they sent my call to the wrong store and the second time they just hung up! I ended up having to drive there and speak in person on my lunch break which is both frustrating and wasteful. I would recommend them as the staff are great but the whole inability to call them means I doubt I will use them ever again.

   almost 3 years ago

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