Medical

Reviews

1. Ayesha Rofena ★☆☆☆☆

   Disappointing Consultation — Especially for Younger Patients I’m in my early 20s and had a disappointing experience at Pall Mall. I booked my consultation 3–4 weeks in advance and travelled 50 minutes to attend, yet the surgeon arrived around 40 minutes late. A staff member even suggested I “could go home,” despite the distance I’d travelled, which felt very dismissive. When I was finally seen, the tone of the consultation felt condescending. I was spoken to in a way that made me feel quite young and not taken seriously, rather than treated as an adult seeking proper advice. At one point, the surgeon referred to something about me as a “genetic deformity” (or “genetic issue”), which I found unnecessary and quite upsetting to hear. I’ve had multiple consultations with surgeons in London and never experienced comments like that, so the contrast was surprising. Overall, the appointment left me feeling uncomfortable and disappointed. To any younger women considering cosmetic procedures, I personally wouldn’t recommend this clinic based on my experience. I also paid a deposit beforehand, and after deciding not to go ahead, no one has contacted me about this or followed up on the next steps, which added to the overall negative experience.

   almost 3 months ago
2. Justyna Pelka ★★★★★

   Absolutely thrilled with my experience at this private clinic! After struggling with severe pain from my coil for weeks—so bad I couldn't even go to work—I was growing increasingly frustrated with the NHS's long waiting times. Thankfully, I found Mr. Maiti, who turned my situation around. From our initial consultation to the scan, Mr. Maiti was incredibly thorough and reassuring. He quickly located my coil and, within just two minutes, removed it. Yes, it was painful, but honestly, I was expecting much worse. He clearly explained the process and offered options for local anesthetic, leaving the decision up to me, which I really appreciated. A big shoutout to the nurse who held my hand during the procedure and helped keep me distracted—you made a difference! After weeks of discomfort, I'm finally pain-free and able to enjoy my life again. Thank you, Mr. Maiti, and your amazing team! Highly recommend this clinic to anyone in need of care.

   almost 4 months ago
3. Jackie ★☆☆☆☆

   Absolutely awful company to deal with. Was pushed into paying a deposit at the time of the consultation . Told no problems if I cancelled within 14 days. However trying to get my deposit back is a nightmare. Have had to chase up daily after 4 weeks waiting. Still waiting now. Been told it’ll be 5 working days from today that’s 5 weeks of holding on to it. Not acceptable.

   almost 5 months ago

1. Sahand Nasiri ★☆☆☆☆

   I booked medical tests with Pall Mall Medical after finding them on Google, as they were the nearest provider and I urgently needed results for visa purposes. While the booking and tests themselves were carried out quickly, the real issue was with their handling of the results. They failed to provide proper updates and, once the promised timeframe had passed, I had to repeatedly call for information. Each time, I was given a different explanation with no clear or consistent answer. The lack of communication and accountability was very evident. For a medical service, failing to meet such basic standards especially when people depend on timely results for critical matters like visasis unacceptable. Overall, I found their service poor and unreliable.

   almost 6 months ago

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