Absolute waste of my time. Rang up to book myself in for a bulb replacement on my Golf. Took 30 mins on phone to do this. Went to the shop. Waited 15 mins after my original slot to be told. We can’t do it. It’s the headlight out. Why didn’t I get told this at the point of booking. 2 hours in travelling total waste of my time. !!
Originally went in to arrange a stereo install as my last stereo had issues in this car no matter the fix i tried. I was contacted when the additional parts had arrived and was told I could leave them with the store for the fitting day. On the day of install all was good until an issue arose with the parts for my install causing multiple stalls. While the install couldn't go ahead for the stereo because of the parts issue the engineer did talk me through and show me all of the things that were causing issues (which i can and have fixed myself at home). As I'd had wiring issues previously for stereos in this car i asked if the new unit could be fully tested just to check on wiring and that all worked fine. After all was said and done and cleared up, I went to ask the engineer how much I owed as the booking was still taken and I was still assisted. Surprisingly I was told there was no charge because the install hadn't happened. From the beginning to end the communication and service provided was superb and I will be keeping this store in mind for future use.
Bought 4 brand new tyres from Halfords on Saturday and had my tyre fitting appointment today booked for 11.30. I attended Halfords auto centre at 9.30 this morning to tell them that I was being called into work early, and to ask how long the tyre fitting would take. The person working there told me they would be able to fit me in immediately and my tyres were on by 11.00, no issues. Impressed with the service and price. Well done Halfords.
Could not have asked for more at the Doncaster branch early this morning. Nothing too much trouble. Kyle ? Technician carried out the battery change with care and precision. He was very personable and made the job look simple. As a pensioner it was pleasing to be treated with care. Always recommend Halfords to our family & friends.
I recently purchased an e-bike through the Cycle to Work scheme and had the pleasure of dealing with the bicycle department at Halfords Doncaster. From my first visit, the staff member was incredibly kind, professional, and patient. He answered all my questions in detail, allowed me to try different frame sizes, and gave me excellent advice that helped me choose the perfect size for my height. When my bike was ready for collection, he went above and beyond by arranging for me to pick it up a day earlier than scheduled. At collection, he took the time to explain every feature of the bike, completed the final checks with great care, and even fitted my accessories (mudguards, kickstand, and bottle holder) free of charge. This is customer service at its very best – knowledgeable, friendly, and genuinely committed to making sure the customer leaves happy. I highly recommend the Doncaster Halfords bicycle department to anyone looking for advice, a new bike, or accessories.
Returned a scooter purchased online but it wouldn’t steer properly. Young assistant checked and said it would need to be looked at. We received full credit and bought a different one which the young assistant check over for us. Excellent service by Halfords staff.
I was so happy with my service today, I came in needing a present for my partner not knowing a lot about cars but knowing he wanted stuff to clean his car. One of the staff called Kay really went out of her way to help me and made it personal for my partner! Which took a lot of stress and pressure off of me which was great! Couldn’t have ask for a better service.
On a very cold day, I needed to have a headlamp bulb replaced. The technician, who was already working on a car under the canopy, cheerfully said that I didn’t need to go into the store and that he would sort it for me. Despite the usual difficulties of removing screws and reaching into fiddly areas, he remained good-humoured at all times. Excellent service at a really good price - it was well worth paying to have the bulb fitted. Thoroughly recommended!
Ordered my daughters bike for Christmas £160 and £10 for it to be built, specified day and time to collect it. Took almost half hour to collect this yesterday, me and my daughter waiting in the car, finally brought out the bike but then without the accessories (which we bought on top - another £20+) Such slow service, understand if people are being trained would take longer than maybe normal but all we was there to do was to collect it not pick, pay and wait for it to be then assembled?! Would never use this Halfords again to be honest with the service we received. Specifying a collection time and it to be ready is absolutely pointless, we never even received confirmation on the day it was ready to be collected, but stated on tracking it was built?!?
Bought a pair of e bikes in march and one became faulty . Booked in at shop and dealt with Tom who was very knowledgeable and said he would try a couple of things first and then let me know . Rang me the day after and said they would exchange it for a new bike as it was a manufacturing fault . Took a couple of days to arrive and know all sorted . Excellent experience, Tom kept me informed all the time as to what was happening. Well done Halfords and Tom at doncaster excellent customer service ,which is something you don't seem to get these days .
Halfords - Doncaster is located at North Bridge Rd, Doncaster DN5 9AN, UK
You can contact Halfords - Doncaster at +44 1302 767030
You can find directions to Halfords - Doncaster by following this map link