Halfords Autocentre Car Repair Garage in Leeds

Reviews

1. Stephanie Harrison ★★★★★

   I would highly recommend the team at Halfords Roseville Road. I used the garage for repairs, MOTs and services in the past, most recently in December 2025. The staff are always friendly, accommodating and helpful. The prices were very fair and they kept me very well informed on the progress of the work throughout the day. Thank you to everyone who works there!

   almost 8 months ago
2. Zubie M ★☆☆☆☆

   I made the appointment over the phone and turned up in advance of 5 minutes. I was greeted by a man who said ‘you booked online, we cant do the job’- he didnt tell me why. I told him I made the appointment over the phone and he told me ‘no it shows here you made the appointment online’- I asked him ‘are you saying I am lying’- he showed me the screen which said I had made the appointment online.(which I didnt) He didnt try and rebook, he was frosty and rude and said ‘I suggest you call them back up’. What a waste of my time. When I got home the appointment had been cancelled. I do winder whether had had an issue with my skin colour. Disgraceful customer service. Do not go here unless you want to be messed about at 8:30 on a cold Saturday morning, walking away with the same car issue and a cancelled booking.

   almost 8 months ago
3. Renju Xavier ★☆☆☆☆

   I would like to share my recent experience at this Halfords branch. Unfortunately, I was disappointed with the level of service I received. I visited the store to have my air-conditioning gas refilled, for which I paid £130. However, after returning home the same day, I realised that the gas had completely leaked out and the air-conditioning was no longer cooling. I returned to the branch immediately to report the issue. I was informed that everything had appeared fine during their check, but my concern is that no proper leak test seemed to have been carried out. Had I been informed of any leakage beforehand, I would have taken my car to a specialist garage to avoid further issues. When I requested a refund, I felt that the response was unhelpful and disrespectful. I was particularly disappointed with how the manager addressed the situation, which left me feeling humiliated in front of other customers. If you choose to remove my review, please do so directly rather than telling me that you will contact Google to remove it. As customers, we expect transparency and respect. I would also like to request that you kindly refrain from sending the usual standard responses such as “We are sorry for the inconvenience” or asking me to “contact the branch to discuss the matter further,” as I have already done so, and I do not believe it will lead to any meaningful resolution. Instead, I sincerely recommend providing additional training to the manager involved, particularly in customer communication and handling concerns with respect and professionalism. This would greatly help prevent similar situations for other customers in the future. Customer is King.

   almost 9 months ago

1. Jonathan Winston ★★☆☆☆

   Unfortunately not a good experience today. 1. Ben the manager could do with some customer service training. I'll provide full details to the complaints department. 2. Apparently the car required an additional nearly £600 of work. The car has done less than 400 miles in a year. 3. I collect the car from the rude manager, get in it and there's an engine fault light. I'll be sticking to Kwik Fit in future... I went to Halfords because the wait for an appointment was much shorter. I can see why now, Kwik Fit is much busier.

   1 year ago
2. Charlotte B ★★★★★

   Exhaust rubber hanger had broken, it was replaced really quick. The service was really friendly I'll definitely use again!

   almost 3 years ago
3. LMS TOUBA TRENTO PRODUCTION ★★★★★

   Professionnel and helpful… Thank you Matt for the great service. First time using this Garage. Impressed by the tidiness and cleanliness of the Workshop. The service matched the first impression.

   almost 3 years ago

1. David Gloan ★☆☆☆☆

   I brought my car to the garage at 8.15am. There was no other vehicles there. I was greeted politely by an employee who suggested that I leave the car at the side of the open rear door. Being there that early, I assumed that the car would be ready by lunchtime as it only required an interim service. When I called to ask when the car might be ready I was told that it would be “later that afternoon”. I had to retrieve the car as I had much to do that afternoon. I collected it from where I’d left it, outside the rear door.

   almost 3 years ago
2. Gavin Bell ★★★★★

   First time using this garage, great experience with MOT. Booked the day before, great that there are specific time slots. Garage very easy to get to. They advised it would take an hour and called me to say ready for collection almost exactly an hour after drop off. Car was returned clean. Obviously vehicle dependent but mine was passed with no advisories and there was no attempt to up-sell any additional products or services. Would certainly use again.

   almost 3 years ago
3. Ion Ion ★☆☆☆☆

   I was today to change my tyres and after waiting for 1h and 15 minutes when i come back i found guys charging my battery...(i dont know what they did)all my alloy whells have deep dents/scrach..

   almost 4 years ago

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