They do give appointments quick BUT the wait is terrible. Every time I arrive im waiting minimum 15mins. Not pleased.
Really lovely practice. Receptionist staff were warm and welcoming on the phone and on arrival. Quickly registered me as an NHS patient and booked an appointment for the next day. Didn’t have to wait long to see the dentist. The dentist was very friendly and listened to my concerns, she was thorough and fully explained everything she did. Both ladies on reception and the dentist made this a really positive experience for me, especially considering that I am nervous about the dentist. Thank you, this was a great first visit.
Thank you, Abhi and Saniya! This was my first appointment, and I truly appreciated the warm welcome — it immediately made me feel comfortable. Abhi was incredibly informative, and both he and Saniya made sure I felt included and at ease throughout the entire visit. I'm very grateful and looking forward to future appointments.
Booked through BUPA app 5-6 weeks in advance for 1530 slot on Friday. On the Thursday they asked if they could move me earlier in the day because the dentist had a gap in their diary but cancelled the day of. They later found a slot following a complaint. After turning up 15 mins early I had to wait 30 mins. Dentist was professional and they offered a complimentary service to say sorry Changed review from 1 to 3 star based on service
I was registered with this practice 10 years ago, the service was excellent. I was extremely happy to find out (after one short short call) I could re-register after being away. I was even more delighted to find the practice has kept up their standards. All the staff have been extremely, helpful, friendly, professional and kind. Highly recommended.
Not sure why those reviews are so negative. I registered with this practice when all others were telling me they were “full” and unable to register me as an NHS patient, but I could register as a “private” patient. Both receptions were extremely helpful, The Denist I saw was first class, in my opinion the service is/was excellent and the receptionist are very welcoming.
After waiting 4 months for our appointment it was cancelled 24hrs before, we waited another 4 months and again 2 hours before cancelled, I told the receptionist this and said it seemed a bit coincidental and she replied in a raised voice ARE YOU ACCUSING ME OF LYING?! I said no I wasn’t it just wasn’t good practice, especially as it’s my daughters first time, and twice now we’ve built her up to see the dentist and both times it’s been cancelled. Receptionist needs training on how to speak to people but unfortunately I asked her to take us of the records as we won’t be returning AVOID!!
This used to be the best dentist around now you can’t even get an appointment! Booked an appointment for myself and my family at the beginning of the year and had to wait 4 months for an appointment, the day before the appointment they called and cancelled. We rebooked and again had to wait around 4 months, 2 hours before our appointment they called and said they had to cancel our appointment. The receptionist was stuck up and snotty, really rude when we said this is twice now it’s been cancelled and she was raising her voice down the phone. I’ve been with this dentist since I was a kid and never had problems till recently.
No empathy not very caring have left me in agony till next appointment. I explained how much pain I was in an they treated me like an after thought. I also explained i was nervous and the level of service i have received is disgraceful. How can you work in a field where people are at their most vulnerable and be so uncaring, rude and have no bedside matter.They told me I was an emergency appointment they only had 5 minutes and had a other patients to see - my appointment was at 3pm i was out by 3.03pm. They Have no customer service skills and I am left desperately searching for a new dentist. I would strongly recommend not using this dentist and if this is how they treat adults well then there's no hope for nervous children.
Kings Heath Dental Practice is located at 262 Alcester Rd S, Birmingham B14 6DR, UK
You can contact Kings Heath Dental Practice at +44 121 444 1251
You can find directions to Kings Heath Dental Practice by following this map link