Great customer service and assistance from the manager, Taha and his colleague Kayden (might have spelt his name wrong, sorry).
Staff are helpful and polite. I was happy with the service. They didn't have my item in stock at that particular store (or the lewisham store) so I was abit upset about that but can't fault the staff bless them!
The quality of customer service at this establishment seems to be substandard, especially considering it is the sole provider in the Bromley area. The staff appears disinterested, and obtaining their assistance feels as challenging as maneuvering an elephant through the eye of a needle.
Went here to by some Presents for my children for Christmas. It was busy as always, but more busy being Christmas is a few weeks away. I like the fact that they hire young adults, even though sometimes they are not always professional but never rude. You can ask their advice on what's the latest trainers etc. I got what I came in for, so I was satisfied.
Saturday shopping and changing room only open on men's floor, staff didn't know how sizes work on different brands. Three flights of stairs to try on items and they want me to leave my handbag outside with them! They don't trust their customers but we're expected to trust them!! Needless to say I walked out
So today I was doing some Christmas shopping in jd Bromley, a member of staff was screaming at a customer! I have never been so disgusted in my life! Nor have I ever seen a customer being spoken to by a member of staff in that way. She should be ashamed. JD you should be ashamed of hiring this animal. Customers want a lovely experience when shopping, what we don’t want to see is another customer being verbally abused and intimidated by STAFF!! I strongly suggest you don’t shop in JD Bromley they don’t know how to keep their staff in order!
Very unfriendly and unpleasant staff member ( a girl working in the shoes section) made it impossible for me to come back to that store, I went to footlocker instead. Awful experience
Brought air max 95 ultra se (black) online. Once I received the trainers in the post, they was totally different colour (blue) The box, the receipt, didn’t correspond with the same image that I saw online. Black was what I ordered. For a reason. On speaking to Kerry over the phone. (The Bromley JD) She totally understand the situation I was in. She tryed to find the product which I got in the post which was no where in store. Kerry advised me to come to the store and get it sorted. Arriving Kerry had already left. I got dealt with another manager. I explained and showed her the trainers I received in the post. And the response was “it’s the same they just never put the rest of the colour on the website” Which still don’t correspond to why I got a wrong pair of trainers that I ordered.. the order numbers didn’t correspond to the trainers I got to the online pair.. JD sports. Please sort it out Kerry 10/10 other manager due to the outcome 3/10
JD Sports is located at 151-153 High St, Bromley BR1 1JD, UK
You can contact JD Sports at +44 20 8460 1674
You can find directions to JD Sports by following this map link
108 Leigh Rd, Southend-on-Sea, Leigh-on-Sea SS9 1BU, UK
The Grn, Chalfont Saint Giles HP8 4QF, UK
MSU3, 199 Marlowes, Hemel Hempstead HP1 1DY, UK
55 High St, Amersham HP7 0DP, UK
69 Hill Ave, Amersham HP6 5BX, UK
Store A, The, Marlowes, Hemel Hempstead HP1 1DY, UK
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