Clarks Shoe Store in Surbiton

Reviews

1. Ahmed Faalzada ★★★★☆

   Not very big and all options covered.

   almost 9 months ago
2. Jim Collis ★★★★★

   Bought some formal shoes today. Both the manager and assistant manager were really helpful and explained shoe widths with me. Great, friendly service and long live Clarks Surbiton, as its so important these stores remain on our local high street.

   almost 2 years ago
3. Ali Hassan ★★★★★

   I visited Clarks as I needed some new shoes for my holiday and also some kids shoes for my son. I must have tried on about 10 different shoes as I have problems with my feet where one foot is larger than the other. I found the sales assistants very friendly and the branch manager was also very friendly and kind. I'm surprised how patient they were with me as I tried on many shoes. It was a pleasure to be served by profession members of staff. I walked away very happy and will definitely return. Thank you Clarks Surbiton.

   almost 2 years ago

1. vishnu vardhan ★☆☆☆☆

   During my recent visit to the store, I intended to purchase three pairs of shoes. Unfortunately, two of the models I selected were unavailable in the size I wanted, prompting the staff to offer an online order. However, confusion arose between the salesperson and saleswoman regarding the price of one model. The discrepancy between the in-store price and the online selection led to a discussion with the manager, who was, regrettably, one of the most disappointing managers I've encountered. Upon discovering a similar product available online, I requested to view the images on the device they were using to place the order. Despite the salesperson's willingness, the manager hesitated to provide the device. Eventually, after requesting it twice, I was able to view the pictures. However, as I scrolled through them briefly, the manager rudely questioned if I was finished, asserting that I was looking at the same images repeatedly. Her question was "ARE YOU DONE? YOU ARE LOOKING AT THE SAME PICS" Disappointed by this treatment, I decided not to proceed with any purchases and expressed my decision. To my surprise, the manager then questioned my behaviour, implying that I was the one being rude. I reiterated that I was leaving without making a purchase, to which the manager responded, "That's no problem at all." The manager's dismissive response when you decided not to make a purchase adds another layer of unprofessionalism to an already unsatisfactory encounter. This experience was reflective of consistently poor customer service, particularly due to the manager's extremely discourteous attitude. It's alarming to see a recurrent pattern of negative reviews highlighting similar issues with this manager's conduct. Clarks must take immediate steps to address and rectify such behaviour to ensure a positive shopping environment for all customers. Does Clarks have a practice of regularly reviewing the feedback and reviews received by their shops? If they do, one would expect this manager to have been dismissed by now. It's crucial for companies to uphold their standards by addressing such recurring issues promptly and ensuring a better experience for their customers.

   almost 2 years ago
2. El Howells ★☆☆☆☆

   Clarks website states I can return an online order for immediate refund at any of their stores. Well not at the Surbiton branch apparently. I have just made a specific journey to do so, and have been told by their staff they won’t issue a refund directly “because we’re a franchise”, they will only return the items to their warehouse without any proof of return. I have proof of payment and how I paid, I stated their returns terms to them, and still the answer was no. Won’t be shopping here in future, very disappointing service. Can see from other reviews they have form for doing this. Going to raise a complaint with Clark’s head office.

   almost 3 years ago
3. Asad Mohamed ★★★★★

   Excellent service from the sisters in the store , greet you with Salam alaikum , very helpful staff , Jazak ALLAH Khair

   almost 3 years ago

1. Nicola McCarthy ★★★★★

   School Shoes Really helpful staff with plenty of stock. Lots of staff available to help - I was in and out in less than 15 mins with a new pair of great school shoes. Thank you Tina.

   almost 4 years ago
2. Katie Ales ★★★★★

   Really helpful kind staff on a Sunday morning, really great with my nervous kids - we ended up with 3 new pairs of shoes!

   almost 4 years ago
3. Maria I ★★☆☆☆

   Hmm not impressed purchased 2 pairs of shoes online it clearly states on the receipt can return to any store. The sales assistant advised it's quicker if return via the website, very cheeky indeed. I stood my ground & received my refund in the store to top it off she charged me again for the shoes and had to refund twice !

   almost 4 years ago

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