Don't usually leave negative reviews but I changed my mind about going ahead for the appointment and they initially said that deposits are non refundable. As a customer I am within my right to received a refund for an appointment I am cancelling in advance. I found their policy for this unjust and unfair. For this reason I have chosen a different dentist.
Fantastic dentists i would highly recommend them, Ben made me feel at ease with every stage of my treatment. All staff were warm and friendly. Thank you for restoring my smile.
I recently enquired about joining Briggate Dental as a new private patient, moving from London to Leeds. My first interaction was with Kate from their Langdale branch, who sent me a prompt, friendly WhatsApp message explaining the process. She was warm, helpful and welcoming, and advised me to contact Briggate directly if I wished to join that branch. When I rang Briggate Dental in the afternoon, the difference was noticeable. My first call was answered with “Yep, hi” – no mention of the practice name, no personal introduction, and no check of who I was or why I was calling. I explained I wanted to register, and the only reply was “Yep, your signal is crackling.” I could hear fine but said I’d call back. Five minutes later, I rang again and got a simple “Hello,” again with no confirmation that I’d reached the right place. I continued to give my details, but there was no effort to engage, no interest in my circumstances, and no welcome. I asked about booking after 4:30pm on Wednesdays and Thursdays and was told it wasn’t possible. Later, I checked the website and saw they do offer later evening appointments on other days. It would have been helpful if someone had explained those options or asked if I was flexible. Kate was excellent and represented the practice brilliantly. Unfortunately, my experience with the Briggate reception staff (who never gave their names) felt rushed and indifferent. This first impression made me reconsider joining, despite the very positive things I’ve heard about the dentists themselves.
I wanted to share that I’ve had a very pleasant experience at this dental practice. Everyone is warm and friendly, and my dentist Laura has been a delight to have my check ups with. She’s kind, whilst explaining everything thoroughly and giving good advice. Would highly recommend this place to anyone who’s considering registering, or is maybe a little bit nervous? I’m sure they’ll put you at ease.
I have been coming here for years, James is my dentist and he’s amazing! I generally have good teeth anyway and no real problems but anytime I have had an issue he always puts me at ease and knows exactly what to do. All of the staff including reception are very friendly and helpful. Would definitely recommend this practice to anyone.
Had a couple of issues with having crowns cemented back in that had fallen out. They lasted two days then fell back out again which leads me to believe it is due to poor materials being used for the cement. The dentist said after the first attempt that I should just leave it or go back to whoever did the crowns in the first place. This was done at a teaching hospital therefore I'd have needed to have been referred back. Felt that it was a bit dismissive. Other than that though the staff are friendly enough.
Having been registered with this Briggate Dental for a long time, I see James Cooper and the team regularly and have received such brilliant care and attention there. I have ongoing issues with my teeth and the practice are so accommodating at fitting me in when needed. James goes above and beyond and explains everything which is very reassuring as a nervous patient. Would give them 100 stars if I could!
Had my first ever visit to the practice today. The staff were all really friendly, I was pleased with the check up / clean which the Dentist did for me and I was in/out within less than 30 minutes which was great having a busy schedule myself. Overall great experience, I would highly recommend.
All these positive reviews speak volumes. I've been with Briggate Dental since 1998; it's always been good but now it is just the best practice. James consistently goes above and beyond to help my children and me. Recently, he got my elder son an aligner (a retainer, especially at short notice between Christmas and NY during a pandemic would have been more than enough!). Our son has gone from panicked and paranoid about his teeth becoming crooked again to first euphoric and then relaxed. James speaks to them with humour, reassurance, and a wealth of knowledge. Hygienist Ruth is wonderful too: always calm, gentle, and my teeth feel fantastic after each scale and polish. We really appreciate it, and feel lucky to be registered at Briggate Dental. Can't fault anything.
I have recently changed to this dentist. I have found James Cooper a wonderful Dentist. I explained my fear of dentists. He has treated me with care and kindness. He has explained everything he’s done and why. The fees were made perfectly clear from the start. I felt totally comfortable and pain free throughout the treatments. I have recommended him to my family and friends. They have all had the same high quality service. The reception staff are human, not Rottweilers! They are really approachable and kind. Overall the best dental experience I have ever had from start to finish!!
Briggate Dental is located at 4 Lower Briggate, Leeds LS1 4AF, UK
You can contact Briggate Dental at +44 113 244 6095
You can find directions to Briggate Dental by following this map link