Volvo service....excellent. staff very friendly and helpful. Worthy of note.... Complimentary shuttle bus into Chesterfield town centre is so useful. Worth a full 5 stars.
When I initially booked in for my recall (back in August, but November 18th was first available date) I was asked if I had anything else that needed looking at. I mentioned a knocking sound and they said they would look at it. Between then and taking the car in, I had another fault occur so was working with another garage to get repairs carried out, agreeing to get the recall sorted first so as to not lose my slot. Before attending, I filled in the online form for pre-check in, and stated there that the knocking did not need looking at due to this. Fast forward to the afternoon on recall day, I had a call insiting I needed lots of work. I gave consent for some and very specifically denied others. I felt under pressure with the way things were worded, even when I pointed out I had said not to do the checks after all and that I had another garage booked for other work. They even attempted to sell me a new timing belt for over £800, because they couldn't access it properly with their tool rather than knowing if there was an issue. This in spite of already discussing that the entire engine will be taken apart by the other garage. I was quoted just over £900 for agreed work and talked in to taking out the payment plan. However, when I then added it up later, I realised the amount was higher than the work I consented to. (Closer to £1,000) A job I said to not do was done and charged for (a week later I am yet to hear back after they promised to review the call). Further, there was a diagnostics charge I was not made aware of, which I am supposed to be greatful for as they claim they only charged it at 50% and they claimed my note telling them I did not need them to look at it had not gone through with their online form. It took 40 minutes from my arrival to be given my keys due to trying to query this (and of course, this then meant the finance company and the people who could listen back to the call were off the clock....) Also, I have now spoken to the independent garage I am having the main work done at, and he was very clear that I should have only been charged around £40 for the exhaust mount (I was charged over £300), explained why the brake fluid did not even need changing (the job they did after specifically being denied consent anyway), and a few other things, where possibly work did not need doing. All in all, avoid them if at all possible. If you do need a recall, do not let them touch anything else unless you enjoy being ripped off.
New Yesterday I took my car to Stoneacre Chesterfield for an MOT and service booked for 8:30am. At around 11:30am, I received a text message saying my car would fail its MOT due to two rear tyres and that “urgent remedial work” was needed. I was told the rear springs and engine mount also needed replacing, and I was quoted just over £1,000 for the work. It is noted that at this point - no MOT had even taken place. What made me especially uncomfortable was how strongly the urgency was pushed. I was told my engine could “fall out” and that it was a serious safety issue which would cost even more if I broke down. When I said the price was a lot of money, I was encouraged to take out an interest-free payment plan. After speaking with a trusted independent garage, I was advised the quote seemed very high. I decided to cancel the work and went to collect my car. I was told it had “just gone in for new tyres” — yet I could clearly see it parked outside. The next day, I took my car to the independent garage for MOT. It passed, with only two advisories, and I was told there was nothing at all wrong with the engine mount or the springs. I was told that the tyres have at least 6 months wear on them before replacement - despite Stoneacre making out that it would fail its MOT due to the tyres. My impression is that Craig, the staff member handling my car, may have been trying to convince me that expensive work was needed when it wasn’t. I can’t say what his intentions were, but it felt as though I was being taken advantage of, and that the situation was being exaggerated in order to make money from unnecessary repairs. I’m very concerned that I almost paid more than £1,000 for work that, according to another qualified garage, didn’t even need doing. I feel misled and exploited, and I believe this experience needs escalating to prevent others from going through the same thing. I would like to add that at the time of booking my MOT and service I felt pressured into agreeing to extra service work (oil change and air conditioning filter) which I had to pay an £49 extra for on top of the service plan I already had. I will be cancelling my service plan and will never be bringing my car back to Stoneacre Chesterfield.
On the 8th September I brought my 500 down to the service center for its MOT and Service. Later that morning I received a text to say it had passed its MOT and had no advisories. However later that day i received a video clip explaining that I had an oil leak that was coming from the core plug. I was quoted just under £500 to have my gear box removed and the problem to be resolved. When I was called by one of your advisors I sold told that if I didn't fix this problem it would get worse. I said as it had passed its MOT I would take it away that day and get a quote from somewhere else. I took it to an independent garage in Sheffield where they lifted it and had a good look for me. He said there was no oil leak. He also explained to me that core plugs do not leak oil themselves. He was also concerned that my MOT had been passed with no advisories yet when I had a service I was told about the oil leak and this wasn't mentioned when It had its MOT. I have used stoneacre for a number of years and always put trust in you when I have had my cars serviced and in for their MOT's. After this I will no longer be bringing my car to you and I have cancelled my service plan. I also wanted to add that this time around when I have booked in my service I felt so pressured into buying extras, like having my air con re-gassed when it works fine or buying a new battery for my key when that works fine. I have felt like the whole experience from booking in to leaving was just poor. When I collected my car my dash cam has been unplugged and the 12v cover had been snapped off. Its just not the service I would expect from such a big company. Like I said previously I will now be taking my car elsewhere.
Anne went above and beyond to sort the air bags in my DS3! From the first phone call to picking my car up on the same day. She's an absolute credit to the chesterfield office! Thank you so much
No comfortable high seats for disabled people. Had to wait over 2 hours to get the car road checked replace a bulb and a key fob battery. I wasn't offered a drink just told to help myself...difficult with crutches. BUT they did wash and hoover the car!!
The staff have always been very helpful and professional throughout my time with them. I have had all my services carried out by them, and now my MOT. The car has been great to drive throughout these past three years, and is now time to change. I would recommend Stoneachre to anyone looking for a new car!
After 3 years of trying to resolve my gearbox problem's I have now had new gearbox bushes and complete clutch . This was done only because I have complained about my problem since my first service only to be fobbed off with how to drive my car for two years.I took car in for 3rd service and complained again about my gearbox and finally the problem was fixed under warranty. I am not pleased at all about the customer service I received at all and would not recommend that any body go to Stoneacre for service to there car or to buy a car.this car is the 5th Hyundai i10 I have had the other we’re ok but this one was not salesman not giving enough info about car and service not caring
Disappointing service. I had to wait around 20 minutes for the pre booked courtesy car to arrive at the service centre yet it was booked weeks before. I got in the car and the fuel was in the red reserve. It wasn’t really a very good experience.
Stoneacre Service Centre is located at Brimington Rd N, Whittington Moor, Chesterfield S41 9AJ, UK
You can contact Stoneacre Service Centre at +44 1246 450450
You can find directions to Stoneacre Service Centre by following this map link