Tranquil Day Spa Beauty Salon in Brierley Hill

Reviews

1. D ★★★☆☆

   The atmosphere and lighting is great if you’re getting a massage to relax but for a wax, the room lighting should really be adjusted for a better view. Went for a face wax and when asked to check in a mirror if I was happy, I couldn’t see anything due to the lighting so not sure how the people waxing can see how good a job they are doing. Had to grab my phone light to see clearly, and thank God I did as there were patches of hair left all over my face. I planned to shop afterwards and this would have been so embarrassing. I Made sure to hold my phone light on whilst the lady removed the hairs. The lady was kind and patient and removed all the missed hairs I pointed out. So this post is really regarding the lighting system which should be adjusted for practicality based on the type of treatment being provided. Honestly will try and find another place for a face wax next time.

   1 year ago
2. Emma Woodhouse ★★★★★

   Went to have my nails sorted as they had been ruined by a nail bar who had filed them way too thin. Had a really lovely lady do them for me, unfortunately didn't take her name, but she was so friendly and asked exactly every detail of what I wanted. The hand massage was relaxing and my skin looks way better than it did. The manicure was first class, and I'm very happy with my shiny Christmassy nails. Thank you!

   1 year ago
3. Phoebe Louise ★★★★★

   Just had my first visit and first ever massage today with Lauren. It was amazing, she was really professional and I will definitely be back, you don’t even feel like you are in merry hill!

   1 year ago

1. A S ★★☆☆☆

   I had booked a 30 minute pregnancy massage which unfortunately was terrible. The spa itself Looks pretty good from the inside considering it’s in a shopping centre but the room that I had my treatment in was ridiculously hot and quite uncomfortable. The bed also had what seemed like hundreds of towels/blankets on it which made it hard to get comfy. The pregnancy pillow that was given to me was wrapped in a blanket and I attach a picture illustrating what the pillow looked like - not something I’d want to be holding on to! As for the massage, I was told that it would be a light touch but with medium pressure in certain areas. I have to say I apply more pressure putting on moisturizer! It was so light touch I had to ask for additional pressure but it remained much the same and if I’m honest I had to stop myself from laughing it was so bad. Overall it wasn’t a good massage. It was more like someone moisturizing my back in a darkened room! Perhaps it was just the therapist I had as I’ve heard good things about this spa in the past, but it seemed like she was almost afraid of giving a massage as I am pregnant! Completely appreciate the need to be safe, but I honestly do not think they should be able to call it a massage when it literally felt like someone was trying to put sun tan lotion on me.

   almost 2 years ago
2. Emma Ozanne ★★★★★

   Had a fantastic pregnancy massage last week! I was so refreshed and my skin was so smooth after, I would happily come time and time again. They are great prices too. The lady who looked after me, was so patient and caring especially when i was having a total baby brain The only annoying thing was I could hear other employees loudly talking and laughing near our room at one point

   almost 2 years ago
3. Em Dudley ★★★★★

   Went here today with my mom for an early Mother’s Day present for a time for two massage. Was in a duo room and we were made to feel very comfortable (having not being used to having massages before). The staff were lovely and friendly and went out their way to ensure we had a good experience. Was very relaxing and brilliant atmosphere, will be recommending this spa to others. From the initial booking query to the actual appointment today all the staff were very professional. Really enjoyed , we also booked for the afternoon tea and that was absolutely brilliant really made it a special and enjoyable day.

   almost 3 years ago

1. Paul Santoro-Hall ★★★★★

   I absolutely loved my time at Tranquil Day Spa. Leah looked after me and to say she was amazing would be an understatement. Leah was so so good and I felt amazing when she had finished with me. She was polite and extremely professional. Can't wait to go for my next treatment with Leah. I went with my wife and son who also had a full massage and in fairness the enjoyed it equally. Definatly recomend Tranquil Day Spa in the Merry Hill centre.

   almost 3 years ago
2. Katie Payne ★★★★★

   I’ve used Tranquil sporadicly over the years and I’ve always had a lovely experience. Tonight, however, I had the best back massage i’ve ever had by a mile by a lovely lady called Lauren! It was so relaxing! Thanks again!

   almost 3 years ago
3. Hath “HATHOR” Hath ★☆☆☆☆

   Wrong information given. Told gift voucher valid for 12 months during a call. Then told otherwise when I visited. Ignored my complaint via email completely. No response, no apology.

   almost 3 years ago

1. Gabrielle James ★★★★☆

   2nd March 2022 After my earlier review regarding a visit to the Spa to have my nails done, I am now updating my review. A new appointment was made for me to revisit the Spa and to have my nails redone, I was feeling a little apprehensive about the visit. There was no need, I was met by the Manager, Becky who I found to be professional, caring, a good listener and totally understood how I felt. Becky made my experience at the Merry Hill Spa a pleasant and relaxing one, resulting in my nails looking wonderful. Thank you Becky for all your help and support and I will definitely be returning to the Spa in the near future. I had an appointment booked to have my nails soaked and then a new colour redone, for a party that myself and family were going to tonight. I have been to this venue several times and have had mixed experiences but have persevered as there are two members of staff who when you can get them do a good job. Unfortunately they were not available today so went with another person. Sadly, my nails are a mess and not fit for purpose and I am really disappointed with them. I complained to the girl who had done my nails who agreed that the nails were not right and would need to contact the management for a resolution, there were no management on site so she had to call them for advice and the best they could do was to redo them for me but that I would have to wait another half an hour before they could fit me in. Due to other commitments this was simply not practical. The whole affair has been very stressful and I am now left with nails that look as if my 5 year old granddaughter has done them. On a more positive note I did meet Zena who is a totally amazing woman and who I am looking for to seeing her soon.

   almost 4 years ago

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