Spent 45 minutes waiting on the 'phone, the last 35 being assured I was first in line. I then gave up. Been with them for about 10 years but fed up of changes in dentist every couple of years and deteriorating service.
Absolutely appalling! After multiple calls and assessments with 111 I was advised that I should ring Genesis Dental Care Ilkley or Ilkley Dental Care and that our little, 4 year ole Ukrainian refugee needed to be seen within 7 days. 111 told me that the dentist practice have a duty of care and need to see him. Genesis told me I was lying “there is no way NHS 111 would have said that” and “it’s not our responsibility to take him on as a patient”. Bear in mind, we are talking about a child here….Luckily, after some discussion, Ilkley Dental helped us.
Genesis Dental Care is located at 19 Springs Ln, Ilkley LS29 8TG, UK
You can find directions to Genesis Dental Care by following this map link