The staff are helpful but regularly park in the allocated disabled bays all day without a Blue Badge. Very disappointing.
I have visited twice this week, to drop off and pick up a prescription. On the first visit I noticed a large box in front of the counter, and on the floor dust and dirt and bits of rubbish. The counter was full of old marks from sticky tape which had also gathered dust and dirt. I thought maybe they had been really busy so didn’t think too much about it until going back today, the same box and same rubbish is still on the floor and the counter is still a disgusting mess! I cannot believe that it is so dirty, having just been in Majorca and visited the chemist there, which was so clean and clinical every day! All I can say is I will not be having any sort of injection or consultation here and will not buy or touch anything in there!
Dreadful. Over a week and saying they hadn't received my partners prescription despite it going in at same time as another family member and they got theirs. All talking and laughing in the back and not concentrating on what they're doing. .
I and others know of the reputation of some of the staff here. I had cause to attend on behalf of my friend and as always been appalled by some members of staffs attitude to customers. I waited quite a while for an ordered prescription which is not unusual, but not a problem. What I witnessed was a shocking lack of confidentiality from the back of the counter, vulnerable people spoken to both on the phone and in person in such a brutal manner I had to take a breath, sit on my hands and bite my lip. Behind the counter also consists of mostly gossip and berating how busy they are. Elderly people with obvious mobility issues came in and were told not asked to come back as they are busy, this after they have waited over a week. Now this is not all the staff by any means as one lady I dealt with counter faceing was lovely. The fact remains that this situation been allowed to continue for a very long time, and needs to be addressed. Vulnerable and poorly people deserve service , respect and confidentiality. I have seen neither of these over the years. If this pharmacy was not attached to a doctors and didn't have convenient parking, it would be as quiet as a closed library.
Used this pharmacy for over 20 years. Since being taken over by Well, service has suffered considerably. Prescriptions used to be ready in 48 hours, that became 72 hours, now you’re lucky if you get it within a week. People, often elderly and frail, are having to queue late on a Friday to ensure they get their vital medication for the weekend even though ordered it on the Monday. Some talk of Well having introduced a “Hub” system, no doubt to improve efficiency, also of “pingdemic” staff shortages. Either way, it’s not good enough.
Honestly do not sign up to these if you have any form of mental illness. I signed up to these as they are attached to my doctors and I have my medications delivered due to my mental health alongside quite alot of physical ailments. But as I have not been in sometimes due to appointments or admittedly been asleep because of my meds or sometimes just been so mentally exhausted I can't move they have decided to embarrass my sister (who goes in if I've missed my meds) and have took me off the delivery because I dont need it. My CPN has already spoken to them about this and they are supposed to speak to her if I miss but they have never done that. They don't care about patients and certain staff there are nothing but rude and plain nasty.
Was always the best chemist to go to but not any longer! Family of 6 have our repeat prescriptions from there. Staff are polite and helpful. Turn around of repeat prescriptions are not as stated and take much longer, not something that can be tolerated, especially when a child is involved with complex medical needs. Sadly, as soon as we can, we will find another to replace this once fantastic chemist, and transfer our custom.
Well Pharmacy is located at 62 Grosvenor St, Stalybridge SK15 1RZ, UK
You can contact Well Pharmacy at +44 161 338 2463
You can find directions to Well Pharmacy by following this map link